IPO: Customer charter

The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.



The IPO’s role is to make life better through IP by supporting innovation and creativity. One way we do this is by providing IP services for our customers.

Published 20 June 2014
Last updated 28 July 2020 + show all updates
  1. IPO Customer charter has been updated.

  2. Customer charter updated.

  3. Customer charter updated.

  4. Updated guidance converted to HTML web page format.

  5. First published.