We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Tells HM Passport Office staff how to communicate with customers.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
The Insolvency Service's commitment to our customers.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Report of a telephone survey for BIS. Provides substantive early stage assessments of Solutions for Business products: Starting a business, …
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
Summary of the feedback received from users of the road traffic statistics.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
What our customers can expect from us and what we need our customers to do.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
SLC issues guidance for repayment customers and answers common questions.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).