Guidance

Guidance for repayment customers

SLC issues guidance for repayment customers and answers common questions related to the COVID-19 outbreak.

My UK salary has dropped or ceased. What will happen with my student loan repayments?

The amount you repay depends on what you earn. This means that if your salary decreases then your student loan deductions will decrease too.

If your salary falls below the repayment threshold, you won’t have any deductions taken. You don’t have to do anything. It’s all done automatically for you.

I live overseas, do I still need to make monthly repayments?

The amount you repay depends on what you earn. This means that if your salary decreases then your student loan repayments will decrease too.

If the current situation with Covid-19 means that you’re no longer earning or your income has dropped, you can let us know by updating your employment details.

If you no longer earn above the threshold for your country of residence, you won’t have to make any repayments.

Can I still contact you if I need help?

Following the most recent Government guidance, we are having to change the way we deliver our services. To enable us to do this as quickly as possible, we are closing our customer contact centres temporarily. This means you won’t be able to contact us via phone or social media.

We will continue to update you on this and apologise for any inconvenience this may cause.

What if I can’t afford to repay my arrears or overpayment?

We understand that at this time many people may experience financial difficulties.

If you have agreed an arrangement to repay your arrears or overpayment of loan or grant and can still afford to keep repaying, we’d encourage you to do so.

If you cannot keep repaying your arrangement or fail to repay it, we won’t contact you at the moment and you won’t be penalised. But we will contact you once our normal service resumes.

If you want to make a repayment to your loan overpayment or arrears, the quickest and easiest way to do it is online. You cannot make online payment to your grant overpayment. You’ll need to wait until our contact centres open again.

Will my student loan balance accrue interest in this period?

Your student loan balance will continue to accrue interest.

If you’re a Plan 1 customer, your interest rate is currently 1.75%.

If you’re a Plan 2 customer, your interest rate is based on your income and whether you’re still studying. Learn more about Plan 2 interest rates.

I think I’m due a refund. How do I get this back?

Following the latest government advice on COVID-19, we’ve had to close our contact centres, so you won’t be able to call to get your refund at the moment. We apologise for any inconvenience this causes.

Continue to check back here for updates. We’ll confirm when we’re open again so you can get your refund.

If you think you’ve paid back too much, you should sign in to your online account and check your balance to see if it’s in credit. Remember, you won’t get a refund if you:

  • have never had a student loan
  • took out your loan before 1998
  • have never made any repayments to your student loan
  • earn above the repayment threshold for your plan type and have a student loan balance
Published 25 March 2020
Last updated 27 March 2020 + show all updates
  1. We have added an additional section for repayers who believe they may be due a refund of their student loan repayments.

  2. Added information for users with arrears

  3. First published.