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Register to vote Register by 18 June to vote in the General Election on 4 July.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
OISC online presentation on expectations in consumer care
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
This collection brings together all documents relating to DWP communications and customer insight research.
How we will approach consumer regulation from 1 April 2024.
This report provides an overview of benefit customers’ satisfaction and experience of the service they received from DWP between April 2020 and March 2021.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Product security factsheet accompanying the Product Security and Telecommunications Infrastructure Bill, outlining the problems the Bill will address and how.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
What is consumer satisfaction and how it is achieved.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
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