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A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2015.
Findings from a feasibility study which explores potential design options for a new measure of Jobcentre Plus customer satisfaction.
The customer satisfaction survey is used as a continuous measure of customer service satisfaction.
OISC online presentation on expectations in consumer care
A customer satisfaction survey of DVLA's customers at Post Office counters.
The report details the level of customer satisfaction and awareness of NISRA amongst NICS staff and provides NISRA with feedback on how it is performing.
This report provides the outcomes of the Driving Standards Agency's customer satisfaction business targets for 2011 to 2012.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey for financial year 2021/22.
A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
What is consumer satisfaction and how it is achieved.
This research monitors satisfaction with the service provided by Identity and Passport Service (IPS).
An executive summary of the quantitative findings from the annual Customer Service survey 2021-2022
Recommendations from the Transport SAC for measuring customer satisfaction in transport.
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