Research and analysis

DVLA: Post Office Customer Satisfaction Survey

A customer satisfaction survey of DVLA's customers at Post Office counters.


Post Office Customer Satisfaction Survey June 2018

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A survey to:

  • provide a single percentage figure of the level of customer satisfaction with DVLA services offered at the Post Office
  • assess customers’ awareness of DVLA’s online services
  • discover how customers remind themselves to pay their vehicle tax
Published 12 October 2018