Collection

Research at DVLA reports

• From: Driver and Vehicle Licensing Agency
• Published: 28 October 2014
• Last updated: 26 August 2015, see all updates

This page brings together our research reports.

Information about research projects funded by the department.

Documents

1. DVLA reception survey

   • 26 August 2015
   • Research and analysis

2. Accuracy of the Vehicle Record survey

   • 20 January 2015
   • Research and analysis

3. Customer Enquiries Group - Contact Centre customer satisfaction

   • 28 October 2014
   • Research and analysis

4. DVLA traceability research 2014

   • 28 October 2014
   • Research and analysis

5. Research at DVLA on the abolition of the tax disc – September, October, November and December 2014

   • 15 December 2014
   • Research and analysis

6. Number plate review survey

   • 28 October 2014
   • Guidance

7. Vehicle tax Direct Debit payment method survey 2014

   • 28 October 2014
   • Research and analysis

8. DVLA customer satisfaction 2013

   • 28 October 2014
   • Research and analysis

Document information

Published: 28 October 2014

Updated: 26 August 2015

+ full page history

1. 26 August 2015 DVLA reception survey results added.
2. 20 January 2015 Accuracy of the Vehicle Record survey added.
3. 28 October 2014 First published.

From: Driver and Vehicle Licensing Agency