Collection

DVLA research reports

Reports on research projects carried out by DVLA.

• From: Driver and Vehicle Licensing Agency
• Published: 28 October 2014
• Last updated: 2 June 2023 — See all updates

These reports include customer satisfaction reports and other surveys conducted by our research teams.

Documents

• DVLA customer satisfaction 2022 to 2023
  • 2 June 2023
  • Research and analysis
• DVLA customer satisfaction 2021 to 2022
  • 31 January 2023
  • Research and analysis
• DVLA customer satisfaction 2020 to 2021
  • 20 September 2021
  • Research and analysis
• DVLA customer satisfaction 2019 to 2020
  • 2 September 2020
  • Research and analysis
• DVLA customer satisfaction 2018 to 2019
  • 11 September 2019
  • Research and analysis
• DVLA: tachograph card application survey
  • 12 October 2018
  • Research and analysis
• DVLA: text messaging and email communication research
  • 12 October 2018
  • Research and analysis
• DVLA: Post Office Customer Satisfaction Survey
  • 12 October 2018
  • Research and analysis
• DVLA: applying for a provisional driving licence by post survey
  • 12 October 2018
  • Research and analysis
• DVLA customer satisfaction 2016 to 2017
  • 22 August 2017
  • Research and analysis

Published 28 October 2014
Last updated 2 June 2023 + show all updates

1. 2 June 2023

   DVLA customer satisfaction 2022 to 2023 added to 'Documents'.

2. 31 January 2023

   Added 'DVLA customer satisfaction 2021 to 2022'

3. 20 September 2021

   Adding 'DVLA customer satisfaction 2020 to 2021 summary report'

4. 2 September 2020

   Added 2019 to 2020 customer satisfaction survey.

5. 11 September 2019

   Adding 2018 customer satisfaction summary report

6. 12 October 2018

   Removal of two old reports and addition of four new.

7. 22 August 2017

   Surveys updated

8. 26 August 2015

   DVLA reception survey results added.

9. 20 January 2015

   Accuracy of the Vehicle Record survey added.

10. 28 October 2014

    First published.