Collection

DVLA research reports

Reports on research projects carried out by DVLA.

From:
Driver and Vehicle Licensing Agency
Published
28 October 2014
Last updated
30 June 2025 — See all updates

These reports include customer satisfaction reports and other surveys conducted by our research teams.

Documents

Updates to this page

Published 28 October 2014
Last updated 30 June 2025 show all updates

  1. DVLA customer satisfaction 2024 to 2025 added to 'Documents'

  2. DVLA customer satisfaction 2023 to 2024 added to 'Documents'

  3. DVLA customer satisfaction 2022 to 2023 added to 'Documents'.

  4. Added 'DVLA customer satisfaction 2021 to 2022'

  5. Adding 'DVLA customer satisfaction 2020 to 2021 summary report'

  6. Added 2019 to 2020 customer satisfaction survey.

  7. Adding 2018 customer satisfaction summary report

  8. Removal of two old reports and addition of four new.

  9. Surveys updated

  10. DVLA reception survey results added.

  11. Accuracy of the Vehicle Record survey added.

  12. First published.

Contents