Research and analysis

DVLA customer satisfaction 2024 to 2025

The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 18 June 2025

Documents

DVLA customer satisfaction 2024 to 2025

PDF, 826 KB, 8 pages

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Details

The customer satisfaction survey 2024 to 2025 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 18 June 2025