Research and analysis

DVLA customer satisfaction 2018

The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

Documents

DVLA:customer satisfaction 2018 to 2019

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DVLA: customer satisfaction 2018 to 2019 summary report

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Details

The customer satisfaction survey 2018 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 11 September 2019