Research and analysis

DSA customer satisfaction: 2011 to 2012 business target outcomes

This report provides the outcomes of the Driving Standards Agency's customer satisfaction business targets for 2011 to 2012.

Document

DSA customer satisfaction: 2011 to 2012 business target outcomes

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Details

The achievements against the targets in the business plan are shown in the table below.

Customers Achieved Target
Candidates 83% 90%
Business customers 77% 75%
Published 13 August 2012