Research and analysis
This research monitors satisfaction with the service provided by Identity and Passport Service (IPS).
PDF, 1.14MB, 55 pages
Published in November 2011, this research monitors satisfaction with the service provided by IPS, based on a sample of recent passport customers (using random telephone surveys) and in-depth interviews and focus groups.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.