Research and analysis
This research monitors satisfaction with the service provided by Identity and Passport Service (IPS).
PDF, 1.14MB, 55 pages
Published in November 2011, this research monitors satisfaction with the service provided by IPS, based on a sample of recent passport customers (using random telephone surveys) and in-depth interviews and focus groups.
28 November 2011
HM Passport Office
HM Passport Office: research
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