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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
The Insolvency Service's commitment to our customers.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
This page brings together departmental annual status reports on customer service telephone lines.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
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Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
Immigration staff guidance on sponsorship customer service standards.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
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