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Research on the customer experience of government funded business support services. BIS research paper 155.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
Review looking at how we can use data portability to improve the consumer experience.
A speech by Marcus Bokkerink, Chair of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
The CMA is looking at consumer protection in the green heating and insulation sector.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
Research factors affecting customer experience of contracted employment provision.
Research on the Green Deal assessment experience and what households have done and plan to do since having the assessment.
This quantitative research assessed the overall experiences of claimants applying for the Self-Employment Income Support Scheme.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
A speech by Sarah Cardell, CEO of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
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