Research and analysis

Self-Employment Income Support Scheme: survey of customer experience

This quantitative research assessed the overall experiences of claimants applying for the Self-Employment Income Support Scheme.

• From: HM Revenue & Customs
• Published: 13 October 2022

Documents

Self-Employment Income Support Scheme: survey of customer experience – quantitative research with self-employed individuals

Ref: HMRC research report 679

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Details

HM Revenue and Customs (HMRC) commissioned Ipsos to assess the overall experiences of applying for the Self-Employment Income Support Scheme.

This report presents findings from an online survey of 7,311 claimants carried out between 24 August and 17 September 2020.

The views in this report are the authors’ own and do not necessarily reflect those of HMRC.

Published 13 October 2022