Research and analysis

Customer experience of business support services

Research on the customer experience of government funded business support services. BIS research paper 155.


Customer journeys in business support services


Research based on 100 in-depth interviews with small and medium-sized enterprises (SMEs) across England which had used 1 or more of the following services during 2011 to 2013:

  • UK Trade & Investment (UKTI)
  • Growth Accelerator (GA)
  • Manufacturing Advisory Service (MAS)
  • Technology Strategy Board programmes
Published 29 November 2013