Research on the customer experience of government funded business support services. BIS research paper 155.
Research based on 100 in-depth interviews with small and medium-sized enterprises (SMEs) across England which had used 1 or more of the following services during 2011 to 2013:
- UK Trade & Investment (UKTI)
- Growth Accelerator (GA)
- Manufacturing Advisory Service (MAS)
- Technology Strategy Board programmes