Research and analysis

Customer experience of business support services

Research on the customer experience of government funded business support services. BIS research paper 155.



Research based on 100 in-depth interviews with small and medium-sized enterprises (SMEs) across England which had used 1 or more of the following services during 2011 to 2013:

  • UK Trade & Investment (UKTI)
  • Growth Accelerator (GA)
  • Manufacturing Advisory Service (MAS)
  • Technology Strategy Board programmes