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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Smart Data research reports into accreditation of third party providers and customer experience guidelines.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
Consumers and patient groups are invited to submit evidence of their experience
This quantitative research assessed the overall experiences of claimants applying for the Self-Employment Income Support Scheme.
This report provides an overview of customers’ satisfaction and experience of the service they received from the DWP Child Maintenance Service (CMS) between April 2020 and March 2021.
Research project into the experiences of consumers on heat networks.
Qualitative research exploring the behaviours and decision-making processes of businesses with regard to their research and development activity.
Quantitative research with employers and employees to examine understanding, awareness and customer experience of the Coronavirus Job Retention Scheme.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Research on employers taking part in the Real Time Information pilot.
Research factors affecting customer experience of contracted employment provision.
Findings from a qualitative research study of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.
Research on the Real Time Information pilot for PAYE.
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
A research paper from the CMA
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
Report assessing customer experiences of public and private business support.
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