Research and analysis

Customer experience of the Future Jobs Fund: in-house research no. 1

Findings from a qualitative research study of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.

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Customer experience of the Future Jobs Fund: findings from a qualitative research study

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By Janet Allaker and Sarah Cavill

This report presents the findings of an evaluation of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.

The Future Jobs Fund was introduced in October 2009 (as a response to the recession) to support the creation of subsidised jobs for:

  • 18- to 24-year-olds who have been out of work for 6 months or more
  • a smaller number of Jobseeker’s Allowance customers aged over 25 in unemployment hotspots

This report presents the findings of a qualitative research study we conducted into the experiences of Future Jobs Fund participants. The interviews took place between November 2010 and January 2011, 2 to 4 months after the sample of participants had completed their 6-month post.