Independent report

Heat Networks Consumer Survey: consumer experiences on heat networks and other heating systems

The Heat Networks Consumer Survey is a research project into the experiences of consumers on heat networks.

Documents

Heat Networks Consumer Survey: Executive summary

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Heat Networks Consumer Survey: Results report

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Heat Networks Consumer Survey: Technical report

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Data tables (all consumers)

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Data tables (heat network consumers only)

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Details

The Heat Networks Consumer Survey is a BEIS research project into the experiences of consumers on heat networks.

Heat networks are a distribution system of insulated pipes that take heat from a central source and deliver it to a variety of different customers such as public sector buildings, shops and offices, sport facilities, universities and homes.

Heat networks will need to play a key role in the long term decarbonisation of heating, as they provide a unique opportunity to exploit larger scale - and often lower cost - renewable and recovered heat sources that otherwise cannot be used.

The survey was sent via post to consumers between April and July and received over 3,700 responses from heat network consumers and nearly 1,800 responses from consumers not on heat networks to act as a comparison. The report sets out the findings from the survey and covers a range of topics, including satisfaction with system performance, price and transparency of billing, and consumer service.

Published 7 December 2017