Research and analysis
Evaluation of the Impact of Business Rates Appeals Reform on customer experience
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Documents
PDF, 1.63 MB, 55 pages
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Details
An independent report based on quantitative and qualitative research carried out both before and after the introduction of Check, Challenge, Appeal (CCA).
Accompanying this is an update on how the VOA is continuing make improvements to CCA.
Updates to this page
Published 27 October 2020