Research and analysis

Business support online and offline: customer experiences report

Report assessing customer experiences of public and private business support.

• From: Department for Business, Innovation & Skills
• Published: 21 February 2011

Documents

Research into business support's online and offline channels of delivery.

Ref: 11/507

PDF, 1.68 MB

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Details

Report assessing customer experiences of public and private business support. It presents findings on

• the use of different types of business support
• customer journeys around the business support system
• what businesses are looking for and need from a re-designed service

Published 21 February 2011