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News stories, speeches, letters and notices
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Data, Freedom of Information releases and corporate reports
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.
Documents relating to the consumer regulation changes outlined by the social housing white paper
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
OISC online presentation on expectations in consumer care
Case study on the ‘Know your consumer rights’ campaign led by BIS in partnership with the Office of Fair Trading and Consumer Focus.
The new regime will support greater competition in the sector and more choice to consumers, supporting industry growth.
Energywatch was responsible for protecting and promoting the interests of all gas and electricity consumers in Great Britain. Energywatch was created in November 2000 and desolved in 2008 when it became Consumer Focus.
A speech by Sarah Cardell, CEO of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
Guidance for manufacturers, importers and distributors on the Product Security and Telecommunications Infrastructure Act 2022 and Regulations 2023.
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