Guidance

Know your consumer rights campaign: case study

Case study on the ‘Know your consumer rights’ campaign was led by BIS in partnership with the Office of Fair Trading and Consumer Focus. It …

Document

Detail

Case study on the ‘Know your consumer rights’ campaign was led by BIS in partnership with the Office of Fair Trading and Consumer Focus. It worked in partnership with the retail industry to educate consumers about their legal retail rights, directing them to Consumer Direct (the UK‘s national consumer rights advice agency) for information needed to take action when required.