Research and analysis

Know your consumer rights campaign: case study

Case study on the ‘Know your consumer rights’ campaign led by BIS in partnership with the Office of Fair Trading and Consumer Focus.

• From: Department for Business, Innovation & Skills
• Published: 15 December 2010

Documents

Government and industry partnership initiative to raise consumer rights awareness.

Ref: 10/1280

PDF, 749 KB, 2 pages

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Details

The campaign worked in partnership with the retail industry to educate consumers about their legal retail rights, directing them to Consumer Direct (the UK‘s national consumer rights advice agency) for information needed to take action when required.

Published 15 December 2010