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Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
Research into consumer attitudes and behaviours in relation to product safety.
We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.
Explains how public enforcers can use increased powers from the Consumer Rights Act to stop breaches of consumer law.
Advice for higher education providers and undergraduate students to help them understand their obligations under consumer protection law.
Postwatch was set up in 2001 to assist customers with disputes or complaints relating to postal services in the UK. In 2008, it merged with Energywatch to form Consumer Focus.
Documents relating to the consumer regulation changes outlined by the social housing white paper
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
OISC online presentation on expectations in consumer care
Household final consumption expenditure (HHFCE) for the UK, as a measure of economic growth. Includes all spending on goods and services by members of UK households.
Case study on the ‘Know your consumer rights’ campaign led by BIS in partnership with the Office of Fair Trading and Consumer Focus.
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