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Making sure everyone who needs your service can use it as easily as possible.
How to write a brief so you get the right participants and who to recruit for research, including those with accessibility needs.
Get a better understanding of your users and start testing your design ideas.
The technical writing community is for anyone who wants to discuss and learn about the role of technical writing in government.
Training and events for practitioners and people interested in design, accessibility and user research.
Understand user needs: plan research, prepare for sessions, share and analyse findings.
Find out who your users are and what they need from your service.
Review how your service meets user needs and test new design features or improvements.
How to assure service quality: types of testing, automation, technical debt, hiring specialists.
Checking you're ready to go live, keeping your team together and what to do after you go live.
Skills a service team needs to deliver a successful user-focused service.
The frontend developer community is for anyone with an interest in building accessible and scalable digital services for government.
The skills and roles your digital delivery team needs for each service phase, and why you must work with teams across your organisation.
Legal and consent requirements when doing user research.
The design community is for anyone who wants to discuss and learn about the role of design in government.
What to do in discovery, how long it takes, how you know it's finished and deciding when to move on.
Create a mobile experience that meets user needs without relying on native or hybrid apps.
Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.
An introduction to providing assisted digital support for government services, what assisted digital support is, and the people you need to support.
How to design assisted digital support for people who can’t use online government services on their own.
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