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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
Information for businesses on how to comply with consumer protection law on online reviews and endorsements.
UK customers may not be able to access their online content services when they visit the EU.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Research to explore trust customers’ current interactions with HMRC and their views on the impact of moving to an online digital service.
Business customers can apply to access our electronic services through the portal or Business Gateway.
Find out the different ways you can get client authorisation including the digital handshake, Online Agent Authorisation service, paper forms and through your client's business tax account.
A research paper from OFCOM
We're seeking your views on 2 European Commission proposals on the online and distance sale of tangible goods and supply of digital content.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Find out if you’re a money service business and need to register with HMRC under the money laundering regulations.
Research to find out the effect of HMRC using online methods to communicate with businesses and individual customers.
Don’t include personal or financial information like your National Insurance number or credit card details.
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