Research and analysis

HMRC customer communications: testing an online approach

Research to find out the effect of HMRC using online methods to communicate with businesses and individual customers.

• From: HM Revenue & Customs
• Published: 20 November 2012

Documents

An online approach to communications testing

Ref: HMRC Research Report 201

PDF, 363 KB, 12 pages

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Details

Research report to look at the possibility of HM Revenue and Customs (HMRC) sending online communications to business and customers. The P2 PAYE Coding Notice communication was used for the testing.

Published 20 November 2012