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Rules for online and distance selling for businesses
You must provide certain information if you’re selling goods or services…
As well as the rules for distance selling, there are extra rules for…
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
OISC online presentation on expectations in consumer care
A research paper from OFCOM
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
How to find export opportunities and overseas customers for your business on great.gov.uk: get help selling online overseas, get help from a trade specialist.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
The Competition and Market Authority (CMA)'s work aims to tackle potentially harmful online selling practices.
What you need to do now that the eCommerce Directive no longer applies to the UK.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
What is consumer satisfaction and how it is achieved.
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
Information and advice for businesses on how to comply with consumer protection law in the online reviews and endorsements sectors.
Find out how to work out what VAT to charge when goods are sold if you’re an online marketplace operator.
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