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This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Find out how UK Export Finance works with banks and brokers to make exports happen.
Tells HM Passport Office staff how to communicate with customers.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
Find out which country’s VAT rules to use when supplying services abroad.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
Technology Secretary Michelle Donelan has secured a further agreement with telecoms companies to protect vulnerable customers as landlines are upgraded.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
Report of a telephone survey for BIS. Provides substantive early stage assessments of Solutions for Business products: Starting a business, …
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme.
Data protection rules for businesses in recruiting staff, keeping staff records and using CCTV
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Understand the approach HMRC uses to work with large business customers.
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