Guidance and regulation

How local authority-maintained schools and maintained nurseries can set up or review their complaints procedures.

• From: Department for Education
• Updated: 15 January 2021

• Best practice guidance for school complaints procedures 2020

  There’s separate guidance on setting up a complaints procedure for…

What schools maintained by the local authority should do when setting up their whistleblowing procedure.

• From: Department for Education
• Updated: 28 August 2014

How to create an academies complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

• From: Education and Skills Funding Agency
• Updated: 12 March 2021

• Best practice guidance for academies complaints procedures

  1. Introduction This best practice document is aimed at academies and…

Information about how the Education and Skills Funding Agency (ESFA) handles whistleblowing disclosures about academies and post-16 providers.

• From: Education and Skills Funding Agency
• Updated: 18 September 2019

Information about how to report instances of suspected fraud or financial irregularity to the Education and Skills Funding Agency (ESFA).

• From: Education and Skills Funding Agency
• Updated: 20 June 2023

Guide for parents and carers about raising concerns regarding an academy’s handling of complaints.

• From: Department for Education
• Updated: 16 July 2020