Who you need to contact depends on what’s flooding.

Sewers and burst water mains

Contact your local water company to fix:

  • blocked sewers
  • burst water mains

Public drains and flooded roads

Contact your local council to:

Rivers and the sea

Call the Environment Agency to report:

  • a blockage, for example a fallen tree
  • collapsed or badly damaged river or canal banks
  • unusual changes in river flow
  • flooding from the sea or a main river - you can check which are main rivers

Contact your local council to report flooding from other rivers, brooks or streams.

Environment Agency incident hotline
0800 80 70 60
24-hour service
Find out about call charges

Groundwater flooding

Report groundwater flooding to your local council. Groundwater flooding is caused by water rising up through the ground.

Private drains

Floods caused by private drains are the responsibility of the property owner.