National Concessionary Fuel Scheme

4. How to claim

Contact the National Concessionary Fuel Office (NCFO) to apply.

National Concessionary Fuel Office
ncfo@capita.co.uk
Telephone: 0345 759 0529 or 0370 386 9961
Monday to Friday, 9am to 4pm
Find out about all changes

National Concessionary Fuel Office
PO Box 64
Sheffield
S1 1XL

Applying on behalf of someone else

You can apply for the fuel allowance on behalf of someone else if they’re unable to.

You’ll need to get authorisation by having one of:

  • a letter from the Department of Work and Pensions (DWP) stating that you are authorised to act on their behalf
  • a photocopy of your Power of Attorney
  • a letter signed by the person you are applying for stating that you are looking after their affairs

If payments are paid into a different account from the person getting the allowance, you need:

  • a photocopy of your Power of Attorney
  • a letter from DWP stating that you are looking after their financial affairs
  • a form from the NFCO signed by the person you are applying for

You need to contact the NFCO for the form or ‘mandate’.

Changing your delivery

Contact CPL Distribution on 0345 521 5214 to change your fuel delivery date and/or the amount of fuel you want delivered.

Find out about call charges.

Contact the NCFO to change the type of fuel you get. You can only get 1 type of fuel delivered at a time. Get advice about the types of fuel to use from the Solid Fuel Association.

You can’t sell or give away unused fuel. If you change your type of solid fuel appliance you must refuse deliveries and left over fuel must be collected by the distributor.

Switching from fuel to cash allowance

Contact NCFO with your bank or building society account details to switch from fuel to cash. You can switch back to solid fuel but only after 12 months.