National Concessionary Fuel Scheme


Contact the National Concessionary Fuel Office (NCFO) to check if you’re eligible - you usually are if you’re an ex-employee of the National Coal Board (NCB) or British Coal Corporation (BCC).

Widows and widowers of ex-employees may also qualify.

NCFO Helpline
Telephone: 0345 759 0529 or 0370 386 9961
Monday to Friday, 9am to 4pm
Find out about call charges

Change of circumstances

Your allowance might be affected if your circumstances change, including:

  • who owns or rents your property changes
  • you change your heating arrangements
  • you remarry, marry or move in with a partner (widows, widowers and dependents only)
  • who lives in your home changes (family or lodgers moving in)
  • you take up employment or self-employment

You need to inform the NCFO of any changes in circumstances as your allowance can change. If your allowance goes down, any overpayments must be repaid in full.