4. How to claim or change a claim

The quickest way to apply for Income Support is by phone.

New benefit claims

Jobcentre Plus - new claims
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Welsh language: 0800 012 1888
Monday to Friday, 8am to 6pm
Find out about call charges

You can also apply by post by sending a claim form to your local Jobcentre Plus.

You can claim Income Support for yourself and your partner, if they haven’t already made a claim.

You’ll need to give details about:

  • your income
  • the income of any partner
  • where you live
  • who lives with you

Change a claim

You must report changes in circumstances to Jobcentre Plus, eg:

  • change of address
  • you start working
  • your income or savings change
  • the number of people who live with you changes

You need your National Insurance number and date of birth when you call.

Jobcentre Plus - existing claims
Telephone: 0345 608 8545
Textphone: 0345 608 8551
Welsh Language: 0345 600 3018
Monday to Friday, 8am to 6pm
Find out about call charges

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.