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HMRC internal manual

Tax Credits Manual

Stopping tax credits: work lists (unprocessed): verification failure

Archived 19/07/2016

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice.

Step 1

If you are dealing with a new work item, go to Step 2 

If you are dealing with a reply to previous enquiry

  • follow the relevant guidance in Application Work Lists to resolve the Verification Failure
  • return to this guidance
  • go to Step 4 

If you are dealing with an expired action date

  • follow the relevant guidance in Application Work List
  • return to this guidance
  • go to Step 4.

Step 2

Check Verification Failure information. For how to do this use, TCM1000107 

  • make a note of the MU number
  • make a note of the reason for the Verification Failure
  • go to Step 3.

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Step 3

If the reason includes rule 2b, 4, 5 or 12

  • follow the relevant guidance in Application Work Lists to resolve the Verification Failure
  • return to this guidance
  • go to Step 4.

If the reason does not include rule 2b, 4, 5 or 12, go to Step 6.

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Step 4

If the Verification Failure is resolved, go Step 5 

If the Verification Failure is not resolved

  • take no further action.

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Step 5

Following the action you have taken check if the UY award has been finalised.

If the UY award has been finalised, go to Step 8 

If the UY award has not been finalised and there is no outstanding appeal, go to Step 8 

If the UY award has not been finalised and there is an outstanding appeal, go to Step 7.

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Step 6

Process the award declaration. For how to do this use TCM1000584 

If the incompatible warning message appears

If any other warning message appears

  • select the ‘process’ button
  • go to Step 8 

If no warning messages appear

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Step 7

Note: When the Appeal has been resolved the Appeals team will ‘Finalise’ the UY award

  • update Household Notes with message TI76 fromTCM0174020. For how to do this use TCM1000001 
  • send any relevant correspondence to storage. For how to do this use TCM0074140 
  • go to Step 8.

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Step 8

Check if the work item is still visible on the ‘Unprocessed IYS17’ work list. For how to do this use TCM1000409 

If the work item is no longer visible

  • update Household Notes to record any action taken. For how to do this use TCM1000001 
  • send any correspondence to storage. For how to do this use TCM0074140 
  • take no further action.

If the work item is still visible on the ‘Unprocessed IYS17’ Work List with a new reason

  • transfer the work item to the Appropriate MU for the relevant work list reason. See TCM0322460 for the correct MU number. For how to do this use TCM1000023 
  • take no further action.

If the work item is still visible on both the ‘Unprocessed IYS17’ Work List and the ‘Verification Failures’ Work List

  • transfer the ‘Unprocessed IYS17’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023 
  • transfer the ‘Verification Failures’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023 
  • take no further action.