TCM0370600 - Stopping tax credits: work lists (unprocessed): verification failure
Archived 19/07/2016
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice.
Step 1
If you are dealing with a new work item, go to Step 2
If you are dealing with a reply to previous enquiry
- follow the relevant guidance in Application Work Lists to resolve the Verification Failure
- return to this guidance
- go to Step 4
If you are dealing with an expired action date
- follow the relevant guidance in Application Work List
- return to this guidance
- go to Step 4.
Step 2
Check Verification Failure information. For how to do this use, TCM1000107
- make a note of the MU number
- make a note of the reason for the Verification Failure
- go to Step 3.
Step 3
If the reason includes rule 2b, 4, 5 or 12
- follow the relevant guidance in Application Work Lists to resolve the Verification Failure
- return to this guidance
- go to Step 4.
If the reason does not include rule 2b, 4, 5 or 12, go to Step 6.
Step 4
If the Verification Failure is resolved, go Step 5
If the Verification Failure is not resolved
- take no further action.
Step 5
Following the action you have taken check if the UY award has been finalised.
If the UY award has been finalised, go to Step 8
If the UY award has not been finalised and there is no outstanding appeal, go to Step 8
If the UY award has not been finalised and there is an outstanding appeal, go to Step 7.
Step 6
Process the award declaration. For how to do this use TCM1000584
If the incompatible warning message appears
- select ‘cancel’
- follow the guidance TCM0370320
- go to Step 8
If any other warning message appears
- select the ‘process’ button
- go to Step 8
If no warning messages appear
- go to Step 8.
Step 7
Note: When the Appeal has been resolved the Appeals team will ‘Finalise’ the UY award
- update Household Notes with message TI76 fromTCM0174020. For how to do this use TCM1000001
- send any relevant correspondence to storage. For how to do this use TCM0074140
- go to Step 8.
Step 8
Check if the work item is still visible on the ‘Unprocessed IYS17’ work list. For how to do this use TCM1000409
If the work item is no longer visible
- update Household Notes to record any action taken. For how to do this use TCM1000001
- send any correspondence to storage. For how to do this use TCM0074140
- take no further action.
If the work item is still visible on the ‘Unprocessed IYS17’ Work List with a new reason
- transfer the work item to the Appropriate MU for the relevant work list reason. See TCM0322460 for the correct MU number. For how to do this use TCM1000023
- take no further action.
If the work item is still visible on both the ‘Unprocessed IYS17’ Work List and the ‘Verification Failures’ Work List
- transfer the ‘Unprocessed IYS17’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023
- transfer the ‘Verification Failures’ Work List item to the ‘Unprocessed IYS17 phase 2 worked and cleared’ MU. See TCM0322460 for the correct MU number. For how to do this use TCM1000023
- take no further action.