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HMRC internal manual

Tax Credits Manual

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HM Revenue & Customs
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Renewals - work lists (Unfinalised): Unfinalised S17 work list - Not past 1SD

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unfinalised S17 Work List: Not Past 1SD (AG)’.

Checklist

Before you follow this guidance, make sure

  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

An Annual Declaration (S17) has been issued late and the 1s t Specified Date (1SD) falls after 25 February.

The system functionality is switched off on 25 February, which would normally finalise PY and terminate CY because the Annual Declaration hasn’t been returned.

A clerical BF date is set until the 1SD has passed, when PY must be finalised and CY terminated manually.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you’re following this guidance for the first time, go to .

If you’re dealing with an expired action date because the work item was also on the Unprocessed S17 work list, go to .

If you’re dealing with an expired action date because the 1SD hadn’t passed, go to .

Step 2

Access the Unfinalised S17 work list. Follow the guidance in TCM0270100 

then, if applicable

  • return to this guidance and go to .

Step 3

Check if the work item is on the Unprocessed S17 work list. For how to do this, use TCM1000142.

If the work item is on the Unprocessed S17 work list, go to .

If the work item isn’t on the Unprocessed S17 work list, go to .

Step 4

Set an action date on the Unfinalised S17 work list item. For how to do this, use TCM1000008 

Note: Ask your manager what action date to set.

  • go to .

Step 5

Check if the 1SD has passed. For how to do this, use TCM1000002.

If the 1SD hasn’t passed

  • set an action date on the Unfinalised S17 work list item to the day after the 1SD. For how to do this, use TCM1000008 
  • go to .

If the 1SD has passed, go to .

Step 6

Determine whether the Annual Declaration is Reply Required or Auto Renewal S17. For how to do this, use TCM1000204.

If the Annual Declaration was reply required and you noted an Appeal marker was present in TCM0270100, go to .

If the Annual Declaration was reply required and you didn’t note an Appeal marker in TCM0270100, go to .

If the Annual Declaration was auto-renewal, go to .

Step 7

Check if there’s CY entitlement. For how to do this, use TCM1000229.

If there is any CY entitlement and you didn’ot note an appeal marker in TCM0270100, go to .

If there is any CY entitlement and you noted an appeal marker in TCM0270100, go to .

If there isn’t any CY entitlement and you didn’t note an appeal marker in TCM0270100, go to .

If there isn’t any CY entitlement and you noted an appeal marker in TCM0270100, go to .

Step 8

Terminate the award on the tax credits computer. For how to do this, use TCM1000149 

Note: Make sure you select ‘No Reply’ in the ‘Terminate’ field.

  • go to .

Step 9

Finalise the PY award on the tax credits computer. For how to do this, use TCM1000205 

  • go to .

Step 10

Renew CY without finalising PY. For how to do this, use TCM1000018 

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the PY award.

  • go to .

Step 11

Finalise the PY award and renew the CY award on the tax credits computer. For how to do this, use TCM1000017 

  • go to .

Step 12

Check if the work item is still on the Unfinalised S17 work list.

If the work item isn’t still on the work list, go to .

If the work item is still on the work list

  • transfer it to the ‘Unfinalised S17 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number
  • go to .

Step 13

Following your action

  • update Household Notes with the appropriate message - SN15, SN16 , SN18, SN19 or SN21 from TCM0172060. For how to do this, use TCM1000001 

Note: If these Household Notes don’t cover the action you’ve taken, record any additional action using the Renewals & Reminders category.

  • take no further action.