TCM0270080 - Renewals - work lists (Unfinalised): Unfinalised S17 work list - Inhibited 2SD
Version 2.0
Changes to previous version - amended guidance. Correction to step numbering at Step 5.
Checklist
Before you follow this guidance, make sure
- you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
- you’re in the correct MU. Use TCM0322460 for the correct MU number.
Background
An Inhibited 2SD work item occurs when the ‘Inhibit’ signal is set with the reason of ‘Annual Declaration Review’.
Note: These work items are created after the customer’s 2nd Specified Date (2SD) has passed.
The ‘Inhibit’ signal is when
- the renewal status is ‘Finalised Estimate’
- a non-income change is received
and
- the customer hasn’t yet provided an actual income figure.
You must change the income figures in Function AMEND APPLICATION from ‘E’ estimate to ‘A’ actual and apply all the changes for that year that haven’t yet been made. These actions must be done at the same time.
Note: If the actual income hasn’t been supplied, change the income figures from ‘E’ to ‘A’ at the same time as applying any other changes.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
Access the Unfinalised S17 work list
- follow the guidance in TCM0270100 and return to this guidance if applicable
- go to Step 2.
Step 2
Check Household Notes for any message reporting a change of circumstances for PY that hasn’t yet been applied. For how to do this, use TCM1000067.
If a PY change of circumstances has been noted but not applied
- make a clerical note of the changes
Note: Any reported changes to CY should’ve already been applied. If you notice any CY changes that haven’t been applied, make a clerical note of these changes.
- go to Step 3.
If a PY change of circumstances hasn’t been noted, go to Step 3.
Step 3
Check Household Notes for any message reporting new actual PY Income and the Income type. For how to do this, use TCM1000067.
Note: The income type will be one or more of the following: employee earnings, self-employed earnings, benefits in kind, taxable Social Security benefits, or other income.
If a new actual income amount has been provided
- make a note of the new income amount and type
- go to Step 4.
If a new actual income amount hasn’t been provided, go to Step 4.
Step 4
Check if the work item is on the Unprocessed S17 Change of Circs work list. For how to do this, use TCM1000142.
If the work item is on the Unprocessed S17 Change of Circs work list
- make a note of the MU number
- go to Step 5.
If the work item isn’t on the Unprocessed S17 Change of Circs work list, go to Step 5.
Step 5
If you established at Step 2 that a PY change of circumstances has been noted but not applied, go to Step 6.
If you established at Step 2 that there wasn’t a PY change of circumstances, go to Step 8.
Step 6
Access the MU for the Unprocessed S17 Change of Circs work item you noted at Step 4.
If the work item is still present on the Unprocessed S17 Change of Circs work list
- follow the guidance in TCM0270200 to obtain the change of circumstances information but don’t process the change of circumstances
then
- return to this guidance and go to Step 7.
If the work item isn’t still present on the Unprocessed S17 Change of Circs work list, go to Step 8.
Step 7
Delete the work item from the Unprocessed S17 Change of Circs work list. For how to do this, use TCM1000160
then
- go to Step 8.
Step 8
If a PY change of circumstances has been noted but not applied and a new actual income amount has been provided, go to Step 9.
If a PY change of circumstances has been noted but not applied but a new actual income amount hasn’t been provided, go to Step 11.
If a PY change of circumstances hasn’t been noted and a new actual income amount has been provided, go to Step 10.
If a PY change of circumstances hasn’t been noted and new actual income amount hasn’t been provided, go to Step 12.
Step 9
Enter the PY or CY changes you noted at Step 2. Follow the relevant Changes guidance
then
- return to this guidance and go to Step 10.
Step 10
Update the PY income with the new actual income details you noted at Step 3. For how to do this, use TCM1000213
- complete the ‘Amend Finish’ screen. For how to do this, use TCM1000032.
Note: None of the changes will be applied until you complete the ‘Amend Finish’ screen.
If a warning message displayed and you had to pass the case to a Level 2 User or your manager, take no further action.
If a warning message displayed and you were able to make the change, go to Step 13.
If a warning message didn’t display, go to Step 13.
Step 11
Enter the PY or CY changes you noted at Step 2. Follow the relevant Changes guidance
Note: Don’t complete the Amend Finish screen.
then
- return to this guidance and go to Step 12.
Step 12
Change the income type from estimated to actual. For how to do this, use TCM1000210
- complete the ‘Amend Finish’ screen. For how to do this, use TCM1000032.
Note: None of the changes will be applied until you complete the ‘Amend Finish’ screen.
If a warning message displayed and you had to pass the case to a Level 2 User or your manager, take no further action.
If a warning message displayed and you were able to make the change, go to Step 13.
If a warning message didn’t display, go to Step 13.
Step 13
Check if the ‘Finalisation Inhibit’ signal has been set. For how to do this, use TCM1000173.
If the ‘Finalisation Inhibit’ signal has been set with the reason of ‘Annual Declaration Review’
- remove the ‘Finalisation Inhibit’ signal
- update Household Notes with the message SN28 from TCM0172060. For how to do this, use TCM1000001
- go to Step 14.
If the ‘Finalisation Inhibit’ signal has been set with any reason other than ‘Annual Declaration Review’,
- don’t remove the ‘Finalisation Inhibit’ signal
- go to Step 14.
If the ‘Finalisation Inhibit’ signal hasn’t been set, go to Step 14.
Step 14
Check if the work item is still on the Unfinalised S17 work list.
If the work item isn’t still on the work list, go to Step 15.
If the work item is still on the work list
- transfer it to the ‘Unfinalised S17 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number
then
- go to Step 15.
Step 15
Following your action
- update Household Notes with the appropriate message - SN23, SN24, SN25, SN26 or SN28 from TCM0172060. For how to do this, use TCM1000001
Note: If none of these Household Notes cover the action you’ve taken, record any additional action using the Renewals & Reminders category.
- take no further action.