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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Renewals - work lists (Unfinalised): Unfinalised S17 work list - Compliance, SCO or Inhibited only

Version 2.0

Changes to previous version - amended guidance. Amendments at step 4.

Checklist

Before you follow this guidance, make sure

  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

A work list item will populate the Unfinalised S17 work list when the customer hasn’t returned their Annual Declaration by the 1st Specified Date (1SD) and there’s a reason why the tax credits computer can’t finalise PY (Previous Year).

  • For auto-renewal cases - the tax credits computer can’t finalise the case.
  • For reply-required cases - the tax credits computer will terminate the claim but is unable to finalise PY.

The tax credits computer can’t finalise PY because a Compliance, SCO or Inhibit marker has been set. Enquiries need to be made to establish if the case needs to be transferred to a Compliance MU or whether it can now be manually finalised or manually finalised and renewed.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

If you’re following this guidance for the first time

  • access the Unfinalised S17 work list
  • follow the guidance in TCM0270180 and return to this guidance, if applicable
  • go to .

If you’re dealing with an expired action date because you’re waiting for 1SD to pass, go to .

Step 2

Determine the 1SD date for the work list item. For how to do this, use TCM1000002.[]()

If the 1SD hasn’t been reached

  • set an action date on the Unfinalised S17 work list item to the day after the 1SD. For how to do this, use TCM1000008 
  • go to .

If the 1SD has been reached, go to .

Step 3

Check whether the work list item is a Reply Required or Auto Renewal S17. For how to do this, use TCM1000204.

If the Annual Declaration was Auto Renewal, go to .

If the Annual Declaration was Reply Required, go to .

Step 4

Check if there is CY entitlement. For how to do this, use TCM1000229.

If there is any CY entitlement and you didn’t note an appeal marker in TCM0270180, go to .

If there is any CY entitlement and you did note an appeal marker in TCM0270180, go to .

If there isn’t any CY entitlement and you didn’t note an appeal marker in TCM0270180, go to .

If there isn’t any CY entitlement and you did note an appeal marker in TCM0270180, go to .

Step 5

Note: When the Appeal has been resolved, the Appeals team will ‘Finalise’ the PY award.

If you did note an appeal marker in TCM0270180, go to .

If you didn’t note an appeal marker in TCM0270180, go to .

Step 6

Renew CY without finalising PY. For how to do this, use TCM1000018 

Note: When the appeal has been resolved, the Appeals team will ‘Finalise’ the PY award.

  • go to .

Step 7

Finalise the PY award and renew the CY award on the tax credits computer. For how to do this, use TCM1000017 

then

  • go to .

Step 8

Finalise the PY award on the tax credits computer. For how to do this, use TCM1000205 

Note: The customer hasn’t returned their Annual Declaration. Therefore, don’t renew CY.

  • go to .

Step 9

Check if the work item is still on the Unfinalised S17 work list.

If the work item isn’t still on the work list, go to .

If the work item is still on the work list

  • transfer it to the ‘Unfinalised S17 Worked and Cleared’ MU. Use TCM0322460 for the correct MU number
  • go to .

Step 10

Following your action

  • update Household Notes with the appropriate message - SN15, SN16, SN18 or SN19 from TCM0172060. For how to do this, use TCM1000001 

Note: If none of these Household Notes cover the action you’ve taken, record any additional action using the Renewals & Reminders category.

  • take no further action.