TCM0034320 - Changes - children (F-Z): Signals history (child signals only) - correcting start and end dates (Info)
This guidance tells you how to make a correction to child signals. For guidance on correcting other signals history, follow the guidance in TCM0044260.
Note: If you are dealing with a claim where an exception marker has been applied to any of the children/young persons included in the claim or the customer is reporting a change relating to an exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) . (This content has been withheld because of exemptions in the Freedom of Information Act 2000) For how to check if the exception marker has been applied, use TCM1000314.
You will need to make a correction to a child signal history when
- a customer tells you that they have provided us with incorrect start or end dates
- a customer tells you that we have made a mistake when recording the start or end dates
- you realise, whilst looking at a claim, that there is a mistake on the computer concerning the start or end dates held in history.
The signals covered by this guidance are
- Connexions, local authority support services or similar
- DLA (HCC) / PIP (ER)
- full-time education.
Note: A one month backdating restriction must not be applied as a result of correcting signal start or end dates. However, where backdating restrictions have previously been applied following a change of circumstances, any existing restriction must continue to be applied. A one month restriction will usually be denoted by the fact that the date in the Include From field is later than the date in the Start Date field of the signal.
For more information on a one month restriction applied to a change of circumstances, follow the guidance in TCM0042240.
Note: If you have established that the date in the Include From field is incorrect, follow the guidance in TCM0034280. If you need to correct a Start or End Date that relates to a child signal you must follow this guidance first.
If you get the following error message ‘End Date entered is earlier than the Include From Date. Please Check’, you will need to establish if the date you have entered in the End Date field is correct.
If the date you have entered in the End Date field is correct, you will need to delete the period of history. Follow the guidance in TCM0042160.
- Child responsibility end date reported as 01/01/2005
- Child responsibility history is
- Start Date - 01/10/2004
- Include From - 01/02/2005
- End Date - 01/01/2005
Because the child responsibility end date of 01/01/2005 is entered, this means that entitlement ended before the effective date. Therefore, this period of history can be deleted.
A message in Household Notes must be entered to explain action taken and why. For example, child responsibility end date for xxxxxxxx notified as 01/01/2005. This is before the 01/02/2005 date in the Include From field, therefore, period of history deleted due to restrictions applied to the date in the Include From field.
There is an Action Guide for this subject, select TCM0034340 to access it