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HMRC internal manual

Collection of Student Loans Manual

FAQs: borrowers questions and answers: stopping making repayments: I have paid off my loan

Suggested answer 

HMRC do not hold details of the balance on your loan account. This is confidential information between you and the Student Loans Company.

Please contact the Student Loans Company on 0300 100 0611.

The Student Loans Company may ask you to provide evidence of deductions made by your employer. Try to obtain these details before you contact them.

HMRC action 


Note: Under no circumstances ask for details of the loan. We are not entitled to request this information.