Guidance

Werrington Young Offender Institution

Werrington is a young offender institution (YOI) in Staffordshire for young people aged 15 to 18.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Book and plan your visit to Werrington

Prison visits are temporarily suspended at Werrington following local restriction tiers. We will update here as soon as this changes. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. This position will be extended over the Christmas period. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Werrington

You may not be able to speak with someone at Werrington during their first few days. This is because it can take time to approve who they can be in touch with.

Young people do not have phones in their rooms so they will always need to call you rather than you call them. However, as a parent or carer you will be given a phone number for your young person’s caseworker (during the first week) so that you can contact them if you have concerns.

Phone calls

Young people in Werrington have access to phones throughout their units and can make calls during free periods from 7:30am to 8pm.

A person in Werrington can phone anyone named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Email

You can send emails to someone in Werrington using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Werrington.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Werrington.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques made payable to ‘HMYOI Werrington’. Write your name and contact details and the resident’s name and prison number on the back.

Gifts and parcels

People in Werrington are given a list of approved items that can be sent to them as gifts. Contact Werrington for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at Werrington

Werrington is committed to providing a safe and educational environment where young people can learn new skills to help them on release.

Security and safeguarding

Every person at Werrington has a right to feel safe. The staff at Werrington are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Staffordshire Safeguarding Children Board.

Arrival and first night

When a young person first arrives at Werrington, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

They will also be given a pack of essentials including food and toiletries.

Induction

Each person who arrives at Werrington gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Over 100 young people live at Werrington. Everyone gets their own room and all rooms include a sink and toilet.

Behaviour

Every week the young person’s progress is assessed. This includes how they’ve treated others and whether they’ve attended education.

With good behaviour, young people can earn rewards and privileges including more money, extra visits and a television for their room.

Free time

Young people can take part in sports, fitness and youth clubs in the evenings and at the weekend.

Faith services

Young people at Werrington have access to a multi-faith chaplaincy service which offers religious services and teaching to all young people, whatever their faith.

They also provide counselling and support to young people going through difficult times.

Education

Each young person is offered 30 hours of education a week provided by The Manchester College, including 3 hours of physical education.

Subjects on offer include English, maths, business, as well as work-based subjects including painting and decorating, sports studies, barbering and training as a barista.

Young people can also gain experience as orderlies on the wings and in the kitchen, gym and laundry.

Earning money

Young people in Werrington can earn money by taking part in education.

Spending money

Young people can spend money on things like phone credits, extra food and approved items from a catalogue in their unit.

Temporary release

Young people can sometimes take part in activities outside Werrington. This is known as release on temporary licence. Young people will get a chance to discuss these opportunities with staff.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Werrington. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Werrington in response to independent inspections.

Contact Werrington

Governor: Sonia Brooks OBE

Telephone (24 hours): 01782 463300
Fax: 01782 463301
Find out about call charges

Follow Werrington on Twitter

Address

HMYOI Werrington
Ash Bank Road
Werrington
Stoke-On-Trent
ST9 0DX

See map

Safeguarding line

If you have concerns about the safety or wellbeing of a young person in Werrington, call the safeguarding line. There is an answerphone out of hours and it is checked regularly.

Telephone: 01782 463 355

Find out about call charges

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 29 August 2019
Last updated 4 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new national restrictions in England.

  4. Updated: HMP Werrington visiting times and visiting procedure changes during coronavirus.

  5. Added confirmation of secure video calling availability at this prison.

  6. Prison visits update.

  7. First published.