Guidance

Rural Payments service: registering and updating your details

How to register and update your personal, business and land details on the Rural Payments service.

Applies to England

Latest news

Parts of the Rural Payments service are switched off because scheme application deadlines have passed. You can find out what’s changed in the section on what you can use Rural Payments for.

Planned maintenance of the Rural Payments service

There will be times when the Rural Payments service is unavailable because of essential planned maintenance and updates.

The Rural Payments Agency (RPA) will aim to minimise the disruption to users by scheduling these planned times for evenings after 6pm, and at weekends. This may not always be possible, but we will try to give as much notice as possible of daytime unavailability.

From To Notes
6pm Wednesday 15 September 10pm Wednesday 15 September The Rural Payments service will not be available.
6pm Friday 17 September 11:59pm Friday 15 September The Rural Payments service will not be available.

What is the Rural Payments service?

The Rural Payments service is Defra’s online registration system for farmers, animal keepers and rural traders and businesses.

If you are a farmer, animal keeper, or a rural trader or business, you can use the service to register your details, view digital maps of your land and make online applications and claims for certain rural grants and payments.

It can be used by any person or firm representing a farmer or farming business – such as a firm of agricultural agents.

There is onscreen Help throughout the Rural Payments service which explains how to use it.

You must register in the Rural Payments service if you intend to keep farmed animals (or livestock) on your land or business premises.

What you can use Rural Payments for

You can use the Rural Payments service to:

  • register for rural payments
  • update your personal and business details
  • give someone else (like an agent) permission to act on your behalf
  • see and print digital maps of your land parcels
  • submit a Countryside Stewardship (CS) capital claim
  • print your CS Farm Environment Record (FER)/Options map
  • print your CS Environmental Information Map (EIM)
  • use the CS Options Finder
  • view your Basic Payment Scheme (BPS) entitlements
  • view your previous year’s BPS claim
  • view land parcel map and information for a date in the past

You can no longer use the service to:

  • request an application pack for CS Mid Tier
  • request an application pack for CS Higher Tier
  • apply for the CS Wildlife Offers
  • apply for CS Capital Grants
  • transfer entitlements
  • transfer land
  • apply for BPS and view your application summary
  • update land use
  • add or delete common rights
  • submit a CS revenue claim

Who has to register

Anyone can choose to register on the Rural Payments service but you must register if you are a:

  • farmer or business claiming rural grants and payments – before you register, check that you’re eligible to apply for rural payments by reading the relevant scheme manual(s)
  • cattle keeper recording animal movements
  • business importing or exporting agricultural products
  • a person or business (like an ‘agent’ or a firm of agents) who intend to act on behalf of another registered business

Getting started – verifying your identity

As with many other government services online, you must verify your identity before you can register for the first time. You can do this in one of 2 ways.

  • online with GOV.UK Verify – this gives you secure access to an increasing number of public services on GOV.UK. If you have difficulties verifying your identity with GOV.UK Verify or you have problems with the Verify service, contact your identify provider

    • Barclays, Experian and SecureIdentity have withdrawn (from 24 March 2021) Identity Check Services with GOV.UK Verify. If you have an account registered with Barclays, Experian and SecureIdentity, you need to create a new identity account with Digidenty or Post Office to continue using the Rural Payments service. If you have difficulties verifying your identity with GOV.UK Verify or you have problems with the Verify service, contact your new identity provider
  • call the Rural Payments helpline on 03000 200 301 and we will help you register – this will only give you access to the Rural Payments service, not other government services

After you’ve verified your identity, you can sign in to the Rural Payments service and start to register. You will need to create a password.

If you’re already registered with Government Gateway, you still need to register for the Rural Payments service in one of the ways listed.

Register your personal and business details

When you sign in for the first time you will need to register your personal and business details. The details you register will be the details used to contact you in future.

You only need to do this if you used GOV.UK ‘Verify’. If you rang us to verify your identity, we will create your personal profile for you.

Personal details

You will need to register details about you, including:

  • your name
  • your address
  • your email address

Once you’ve registered these, you will receive a Customer Reference Number (CRN) which is individual to you.

Business details

You will need to register details about your business, including:

  • business name
  • business address
  • business email address
  • type of business (sole trader, partnership etc)

If you want the business to receive any rural grants and payments in future, you will need to register bank account details. You can only do this over the phone – call us on 03000 200 301.

Once you’ve registered these, you will receive one or more of the following reference numbers for your business (depending on what sort of business it is):

  • Single Business Identifier (SBI)
  • Trader Registration Number (TRN)
  • Vendor Registration Number (VRN)
  • Firm Reference Number (FRN)

Once you have your reference number(s), you can finish creating your account.

Give someone else permission to act on your behalf

You can give other people access to your business and there are different levels of permission you can give them depending on what you want them to be able to do.

You can only do this if you have full permission yourself and the other person is also registered.

When we send an email to you or your agent, we use the email address held in the Rural Payments service for the person with the relevant permission.

We can only accept an email from a business if:

  • it is from an email address that is registered on the Rural Payments service
  • the person sending the email has the relevant permission for the business and subject they are contacting RPA about

‘My messages’ in the Rural Payments service

You can use the ‘My messages’ screen in the Rural Payments service to see online messages about some transactions.

Message Who will see the online message
BPS online application receipt Everyone with ‘BPS – Submit’ or ‘Business details – Full’ permission
Confirmation of entitlements and/or land transfer Transferor business – the person who transferred the entitlements or land to another business.

Transferee business – everyone with the following permission:

- Business details (Full and Make legal changes)
- Entitlements or Land details (Amend)
- Basic Payment Scheme (BPS) (Amend and Submit)
Permission change The person whose permission has been changed
Land change confirmation (excluding changes notified by customers and changes made following an inspection) Everyone with the following permission:

- Business details (Full and Make legal changes)
- Land details (Amend)
- Basic Payment Scheme (BPS) (Amend and Submit)
- Countryside Stewardship (CS) Application (Amend and Submit)
- Countryside Stewardship (CS) Agreement (Amend and Submit)

Change your business details after you’ve registered

You can change or update the following details online:

  • your contact details
  • simple business details (like your business name)
  • change the people who act on your behalf

Only you can amend your personal details. However, anyone with the correct permission can amend business details.

If the structure of your business is changing, you will need to call us on 03000 200 301 and we will explain what you need to do.

If a registered customer dies, their personal representative should call us on 03000 200 301 and we will explain what they need to do.

Contact RPA

Email ruralpayments@defra.gov.uk

Helpline 03000 200 301

Published 10 February 2020
Last updated 13 September 2021 + show all updates
  1. Added upcoming Rural Payments downtime

  2. The Rural Payments service will be unavailable due to maintenance System availability from 6pm Wednesday 8 September to 6:30pm Wednesday 8 September.

  3. Downtime for Rural Payments added for Wednesday 25 August between 6pm and 10pm

  4. The Rural Payments service will be unavailable due to maintenance from 6pm Friday 13 August to 5pm Saturday 14 August and on Wednesday 18 August from 6pm to 10pm.

  5. The Rural Payments service will be unavailable due to maintenance from 6pm until 10pm on Wednesday 11 August and from 6pm Friday 13 August until 5pm Saturday 14 August.

  6. 7 August - The Rural Payments Service is now available.

  7. 7 August - Planned maintenance of Rural Payments Service is still ongoing so it remains unavailable. We will confirm when it’s available again.

  8. Added Rural Payments downtime for Friday 6 August from 5pm to 11:59pm

  9. Downtime for Rural Payments added for Wednesday 4 August between 6pm and 7pm

  10. What you can use Rural Payments for section updated to reflect that applications for Wildlife Offer are closed.

  11. The Rural Payments service will be unavailable due to maintenance from 6:30am Saturday 31 July to 5pm Sunday 1 August.

  12. The Rural Payments service will be unavailable due to maintenance from 5pm Tuesday 20 July to 7am Wednesday 21 July.

  13. The Rural Payments service will be unavailable due to maintenance on Wednesday 7 July from 6:30pm to 8pm.

  14. Downtime for Rural Payments added for Wednesday 30 June between 6pm and 10pm

  15. Downtime for Rural Payments added for Wednesday 23 June between 6pm and 7pm

  16. The Rural Payments service will be unavailable due to maintenance on Friday 18 June from 6pm to 7pm.

  17. The Rural Payments service will be unavailable from 6pm Wednesday 16 June to 6:30pm Wednesday 16 June

  18. Updated latest news to confirm deadline has passed for applications for BPS/CS revenue. Removed out of date content.

  19. Downtime for Rural Payments added for Wednesday 9 June between 6pm and 10pm

  20. The Rural Payments service will be unavailable due to maintenance from 5pm Wednesday 2 June to 7am Thursday 3 June.

  21. The downtime for this evening has changed: The Rural Payments service will be unavailable due to maintenance on Wednesday 26 May 2021 between 9pm and 10:30pm.

  22. The Rural Payments service will be unavailable on Wednesday 26 May 2021 between 6pm and 10pm.

  23. The Rural Payments service will be unavailable due to maintenance on Wednesday 19 May from 6pm to 8pm.

  24. Edited "latest news" to include 18 May - changes to what customers can use the Rural Payments service for following the 17 May deadline passing. Also removed the transfer options further down under "what you can use the RP service for".

  25. Amendment to Downtime 5th May

  26. Updated downtime

  27. Updated down time

  28. Remove request Higher Tier application pack and apply for Capital Grants from the list 'What you can use the Rural Payments service for' as applications have now closed.

  29. The Rural Payments service will be unavailable due to maintenance from 6pm Wednesday 28 April to 7am Thursday 29 April

  30. Downtime for Rural Payments added for Wednesday 21 April between 6pm and 10pm

  31. The Rural Payments service will be unavailable due to maintenance on Wednesday 14 April from 6pm to 10pm.

  32. The Rural Payments service will be unavailable due to maintenance from 5pm Tuesday 30 March to 7am Wednesday 31 March.

  33. Adding Rural Payments downtime on Wednesday 24 March between 6pm and 11:59pm

  34. Updated to remove downtime and to announce opening of the Rural Payments service for BPS applications and CS revenue claims.

  35. Downtime for Rural Payments added for Wednesday 17 March between 6pm and 8pm

  36. Downtime for Rural Payments added for Wednesday 10 March between 6pm and 10pm and Friday 12 March between 6pm and 8pm

  37. The Rural Payments service will be unavailable due to maintenance on Wednesday 10 March from 6pm to 10pm.

  38. Downtime for Rural Payments added for 6pm Tuesday 2 March to 10pm Tuesday 2 March and also 6pm Wednesday 3 March to 11:59pm Wednesday 3 March.

  39. The Rural Payments service will be unavailable due to maintenance from 4pm Tuesday 23 February to 7am Wednesday 24 February.

  40. The downtime on Friday 12 February has changed to 6pm to midnight.

  41. 9 February: update land use is now available online using the Rural Payment service. Use the service to request a CS Mid Tier and CS Higher Tier application pack; apply for CS Wildlife Offers online; and apply for CS Capital Grants online.

  42. System downtime for 6pm-9pm on Friday 12 February added

  43. The Rural Payments service will not be available on Wednesday 10 February between 6pm and 9pm.

  44. System availability - The Rural Payments service will be unavailable due to maintenance on Wednesday 3 February from 6pm to 9pm

  45. Update to show that the Rural Payments service can be used to transfer or remove land, and transfer BPS entitlements.

  46. Downtime notice added for Rural Payments service from 4pm Tuesday 26 January to 7am Wednesday 27 January

  47. System availability. The Rural Payments service will be unavailable due to maintenance on Wednesday 13 January between 6pm and 9pm.

  48. The Rural Payments service will not be available between 6pm Wednesday 6 January and 8pm Wednesday 6 January.

  49. The Rural Payments service will be unavailable due to maintenance on Wednesday 2 December between 6pm and 10pm

  50. The Rural Payments service will be unavailable due to maintenance on Wednesday 25 November between 5pm and 10pm

  51. The Rural Payments service will be unavailable due to maintenance on Wednesday 25 November between 4pm and 10pm

  52. The Rural Payments service will be unavailable due to maintenance on Wednesday 18 November between 6pm and 8pm

  53. Rural Payments downtime for Wednesday 11 November (6pm to 8pm) added.

  54. Rural Payments downtime added for Wednesday 4 November (6 to 8pm)

  55. Countryside Stewardship functions in the Rural Payments service will be unavailable due to maintenance between 4pm Thursday 8 Oct and 7pm Wednesday 14 Oct.

  56. Rural Payments downtime for 7, 8 and 9 October added.

  57. Rural Payments service downtime for Wednesday 30 September added.

  58. The Rural Payments service will be unavailable due to maintenance on Wednesday 23 September from 6pm to 9pm.

  59. Rural Payments downtime update

  60. Rural Payments downtime update

  61. Rural Payments service downtime added for Wednesday 26 August (6pm to 9pm.)

  62. Downtime for Rural Payments service added for Wednesday 19 August (6 pm to 9pm)

  63. Downtime for Rural Payments service on Wednesday 12 August extended to 11.59pm.

  64. The Rural Payments service will be unavailable due to maintenance on Wednesday 12 August from 6pm and 9pm

  65. Apply for CS Wildlife Offers removed from the list 'What you can use Rural Payments for'.

  66. Rural Payments service downtime added for Tuesday 4 August, Wednesday 5 August and Friday 7 to Sunday 9 August.

  67. Rural Payments downtime updated

  68. Downtime for Rural Payments service added for Wednesday 22 July (6-7pm)

  69. Rural Payments service downtime added for Wednesday 15 July (6pm to 8pm), and downtime for Saturday 18 July updated (now up to 6pm instead of 5pm.)

  70. Removed functions not available at the moment in Rural Payments due to application and claim window closures. Downtime added from 6pm on 17 July to 5pm on 18 July.

  71. Latest news added that links to the new Rural Payments: updates to the service page

  72. Rural Payments service downtime updated for 7 and 8 July 2020.

  73. Downtime update: The Rural Payments service will not be available between 6pm Wednesday 24 June and 8pm Wednesday 24 June |

  74. 'What you can use Rural Payments for' updated to show that you can no longer transfer or remove land.

  75. The Rural Payments service will be unavailable due to maintenance on Wednesday 20 May between 8pm and 9pm

  76. Transfer BPS entitlements, request a Countryside Stewardship Higher Tier application pack online, apply for Countryside Stewardship Hedgerows and Boundaries grant removed from What you can use Rural Payments for.

  77. Rural Payments downtime notice added for Wednesday 13 May 8pm to 10pm

  78. Downtime update - The Rural Payments service will be unavailable due to maintenance on Wednesday 6 May between 8pm and midnight

  79. Rural Payments service downtime extended by 2 hours on 29 April

  80. Updated the Rural Payments service downtime

  81. Rural Payments downtime for Monday 20 April amended to 8pm to 10pm

  82. Rural Payments service downtime updated

  83. The Rural Payments service will be unavailable due to maintenance on Wednesday 15 April Between 6pm and 9pm.

  84. System downtime added for this week

  85. Rural Payments service can now be used to view land parcel map and information for a date in the past

  86. Downtime for the Rural Payments service amended.

  87. Rural Payments service downtime updated.

  88. Rural Payments service downtime updated

  89. Downtime removed as it has now passed

  90. Rural Payments service downtime updated

  91. Update to the Rural Payments service downtime

  92. First published.