Guidance

Rural Payments service: registering and updating your details

How to register and update your personal, business and land details on the Rural Payments service

Planned maintenance of the Rural Payments service

There will be times when the Rural Payments service is unavailable because of essential planned maintenance and updates.

RPA will aim to minimise the disruption to users by scheduling these planned times for evenings after 6pm, and at weekends. This may not always be possible, but we will try to give as much notice as possible of daytime unavailability.

From To Notes
    No downtime scheduled at the moment

What is the Rural Payments service?

The Rural Payments service is Defra’s online registration system for farmers, animal keepers and rural traders and businesses.

If you are a farmer, animal keeper, or a rural trader or business, you can use the service to register your details, view digital maps of your land and make online applications and claims for certain rural grants and payments.

It can be used by any person or firm representing a farmer or farming business – such as a firm of agricultural agents.

There’s onscreen Help throughout the Rural Payments service,which explains how to use it.

You must register in the Rural Payments service if you intend to keep farmed animals (or livestock) on your land or business premises.

What you can use Rural Payments for

You can use the Rural Payments service to:

  • register for rural payments
  • update your personal and business details
  • give someone else (like an agent) permission to act on your behalf
  • see and print digital maps of your land parcels
  • apply for the CS Woodland Management Plan
  • print your CS Farm Environment Record (FER)/Options map
  • print your CS Environmental Information Map (EIM)
  • use the CS Options Finder
  • submit a CS capital claim
  • transfer or remove land
  • transfer BPS entitlements
  • view your BPS entitlements
  • update land use
  • request an application pack for CS Higher Tier
  • request an application pack for CS Mid Tier
  • apply for the CS Hedgerows and Boundaries Grant
  • apply for the CS Wildlife Offers
  • view your previous year’s BPS claim

We’ll let you know when you can use the Rural Payments service to:

  • add or delete common rights
  • submit a CS revenue claim
  • apply for BPS and view your application summary

Who has to register

Anyone can choose to register on the Rural Payments service but you must register if you are a:

  • farmer or business claiming rural grants and payments
  • cattle keeper recording animal movements
  • business importing or exporting agricultural products
  • a person or business (like an ‘agent’ or a firm of agents) who intend to act on behalf of another registered business

Getting started – verifying your identity

As with many other government services online, you must verify your identity before you can register for the first time. You can do this in one of 2 ways.

  • Online with GOV.UK Verify – this gives you secure access to an increasing number of public services on GOV.UK. If you have difficulties verifying your identity with GOV.UK Verify or you have problems with the Verify service, contact your identify provider.

  • Call the Rural Payments helpline on 03000 200 301 and we will help you register – this will only give you access to the Rural Payments service, not other government services.

After you’ve verified your identity, you can sign in to the Rural Payments service and start to register. You will need to create a password.

Register your personal and business details

When you sign in for the first time you will need to register your personal and business details. The details you register will be the details used to contact you in future.

You only need to do this if you used GOV.UK ‘Verify’. If you rang us to verify your identity, we will create your personal profile for you.

Personal details

You will need to register details about you, including:

  • your name
  • your address
  • your email address

Once you’ve registered these, you will receive a Customer Reference Number (CRN) which is individual to you.

Business details

You will need to register details about your business, including:

  • business name
  • business address
  • business email address
  • type of business (sole trader, partnership etc)

If you want the business to receive any rural grants and payments in future, you will need to register bank account details. You can only do this over the phone – call us on 03000 200 301.

Once you’ve registered these, you will receive one or more of the following reference numbers for your business (depending on what sort of business it is):

  • Single Business Identifier (SBI)
  • Trader Registration Number (TRN)
  • Vendor Registration Number (VRN)
  • Firm Reference Number (FRN)

Once you have your reference number(s), you can finish creating your account.

Give someone else permission to act on your behalf

You can give other people access to your business and there are different levels of permission you can give them depending on what you want them to be able to do.

You can only do this if you have full permission yourself and the other person is also registered.

When we send an email to you or your agent, we use the email address held in the Rural Payments service for the person with the relevant permission.

We can only accept an email from a business if:

  • it is from an email address that is registered on the Rural Payments service
  • the person sending the email has the relevant permission for the business and subject they are contacting RPA about.

‘My messages’ in the Rural Payments service

You can use the ‘My messages’ screen in the Rural Payments service to see online messages about some transactions.

Message Who will see the online message
BPS online application receipt Everyone with ‘BPS – Submit’ or ‘Business details – Full’ permission
Confirmation of entitlements and/or land transfer Transferor business – the person who transferred the entitlements or land to another business.

Transferee business – everyone with the following permission:

- Business details (Full and Make legal changes)
- Entitlements or Land details (Amend)
- Basic Payment Scheme (BPS) (Amend and Submit)
Permission change The person whose permission has been changed
Land change confirmation (excluding changes notified by customers and changes made following an inspection) Everyone with the following permission:

- Business details (Full and Make legal changes)
- Land details (Amend)
- Basic Payment Scheme (BPS) (Amend and Submit)
- Countryside Stewardship (CS) Application (Amend and Submit)
- Countryside Stewardship (CS) Agreement (Amend and Submit)

Change your business details after you’ve registered

You can change or update the following details online:

  • your contact details
  • simple business details (like your business name)
  • change the people who act on your behalf

Only you can amend your personal details. However, anyone with the correct permission can amend business details.

If the structure of your business is changing, you will need to call us on 03000 200 301 and we will explain what you need to do.

If a registered customer dies, their personal representative should call us on 03000 200 301 and we will explain what they need to do.

Contact RPA

Published 10 February 2020
Last updated 17 February 2020 + show all updates
  1. Update to the Rural Payments service downtime

  2. First published.