Healthcare providers can order additional personal protective equipment (PPE) through the portal to top up their existing supplies for COVID-19 in an emergency.
The PPE portal can be used by social care and primary care providers to order and receive critical coronavirus (COVID-19) personal protective equipment (PPE).
Providers who can use the service will receive an email invitation to register.
The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.
Orders will be managed in line with Public Health England (PHE) guidance and wider availability from the NHS Supply Chain’s central PPE logistic operations.
Who can use the portal
You can only log in and place an order if you’ve received an email invitation to register.
The PPE portal can be used by:
- residential social care providers
- domiciliary social care providers
If you’re a provider in one of these categories, your invitation to register will be sent to your email account registered with the Care Quality Commission (CQC), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA).
When to use the portal
The PPE portal is an emergency top-up system.
You should continue using your business-as-usual and wholesaler routes to access PPE. You should only use the PPE portal for additional PPE if needed.
You’ll be able to place multiple orders weekly, up to the limits below.
GPs with fewer than 8,000 patients can order 100 IIR masks, 200 aprons, 400 gloves (200 pairs) and one box of visors (usually 50 per box) per week.
GPs with 8,000 patients or more can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.
Domiciliary care providers
Domiciliary care providers with fewer than 20 clients can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.
Domiciliary care providers with 20 or more clients can order 300 IIR masks, 600 aprons, 1,200 gloves (600 pairs) and one box of visors (usually 50 per box) per week.
Residential care homes
Residential care homes with fewer than 10 beds can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.
Residential care homes with 10 or more beds can order 300 IIR masks, 600 aprons, 1,200 gloves (600 pairs) and one box of visors (usually 50 per box) per week.
All pharmacies can order 50 IIR masks, 100 aprons and 200 gloves (100 pairs) per week.
Delivery times and cost
PPE ordered from the portal is free of charge.
Orders will be delivered by Royal Mail within:
- 48 hours for orders placed before 1pm
- 72 hours for orders placed after 1pm
All PPE offered on the portal meets UK government quality standards.
When to use local resilience forums
If you cannot get the PPE you need through wholesaler routes or the PPE portal, contact your local resilience forums (LRFs).
Providers who are not invited to use the portal should continue using their LRFs if they cannot get the PPE they need through wholesaler routes.
Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.
The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.