Guidance

PPE portal: how to order emergency personal protective equipment

Healthcare providers can order additional personal protective equipment (PPE) through the portal to top up their existing supplies for COVID-19 in an emergency.

The PPE portal can be used by social care and primary care providers to order and receive critical coronavirus (COVID-19) personal protective equipment (PPE).

Providers who can use the service will receive an email invitation to register.

The Department of Health and Social Care (DHSC) has partnered with eBay, Clipper Logistics and Royal Mail to develop this service.

Orders will be managed in line with Public Health England (PHE) guidance and wider availability from the NHS Supply Chain’s central PPE logistic operations.

Who can use the portal

You can only log in and place an order if you’ve received an email invitation to register.

The PPE portal can be used by:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies

If you’re a provider in one of these categories, your invitation to register will be sent to your email account registered with the Care Quality Commission (CQC), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA).

When to use the portal

The PPE portal is an emergency top-up system.

You should continue using your business-as-usual and wholesaler routes to access PPE. You should only use the PPE portal for additional PPE if needed.

You’ll be able to place multiple orders weekly, up to the limits below.

Order limits

GPs

GPs with fewer than 8,000 patients can order 100 IIR masks, 200 aprons, 400 gloves (200 pairs) and one box of visors (usually 50 per box) per week.

GPs with 8,000 patients or more can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.

Domiciliary care providers

Domiciliary care providers with fewer than 20 clients can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.

Domiciliary care providers with 20 or more clients can order 300 IIR masks, 600 aprons, 1,200 gloves (600 pairs) and one box of visors (usually 50 per box) per week.

Residential care homes

Residential care homes with fewer than 10 beds can order 200 IIR masks, 400 aprons, 800 gloves (400 pairs) and one box of visors (usually 50 per box) per week.

Residential care homes with 10 or more beds can order 300 IIR masks, 600 aprons, 1,200 gloves (600 pairs) and one box of visors (usually 50 per box) per week.

Pharmacies

All pharmacies can order 50 IIR masks, 100 aprons and 200 gloves (100 pairs) per week.

Delivery times and cost

PPE ordered from the portal is free of charge.

Orders will be delivered by Royal Mail within:

  • 48 hours for orders placed before 1pm
  • 72 hours for orders placed after 1pm

PPE standards

All PPE offered on the portal meets UK government quality standards.

When to use local resilience forums

If you cannot get the PPE you need through wholesaler routes or the PPE portal, contact your local resilience forums (LRFs).

Providers who are not invited to use the portal should continue using their LRFs if they cannot get the PPE they need through wholesaler routes.

Contact us

Call the customer service team on 0800 876 6802 if you have any questions about using the PPE portal.

The team is available from 7am to 7pm, 7 days a week, to help resolve your queries.

Published 5 June 2020
Last updated 3 August 2020 + show all updates
  1. Added pharmacies and larger social care providers to the categories of provider that are invited to order from the portal. Update to the amount of visors that GPs, domiciliary care providers and residential care homes can order. The customer service team opening hours are now 7am to 7pm.

  2. Visors can now be ordered from the portal.

  3. Updated order limits.

  4. GPs and small social care providers can now place orders multiple times per week within the limits set out in the guidance, instead of a singular order.

  5. Updated with increased order limits for type IIR masks.

  6. First published.