Guidance

Personal protective equipment (PPE): local contacts for accessing free PPE

A list of contacts that providers and care recipients can approach to access free PPE, including the PPE Portal, local authorities and local resilience forums.

Applies to England

Sectors who need to contact their local authority or local resilience forum to access free PPE

The following sectors can now sign up to the PPE Portal through their local authority or local resilience forum (LRF):

  • a local authority service (including children and adult social care workers)
  • mental health community care
  • personal assistants (local authority, clinical commissioning group (CCG) commissioned, funded through personal health budgets and self funded)
  • direct payment recipient or individual employer
  • domestic violence refuges
  • rough sleeping services
  • extra-resident unpaid carers (an unpaid carer who does not live with the individuals they care for)
  • an adult social care service that is not registered with the Care Quality Commission (CQC) (supported living, extra care, shared lives and so on)

If you are one of the above sectors and need access to PPE, please contact your local authority or LRF for further information about this – see ‘Local authority and LRF contact details’ below.

Some local authorities and LRFs are continuing to distribute PPE in their local areas. Your local authority or LRF will advise you on the specific approach being taken in your area.

If you are encountering any issues, please call our customer service team on 0800 876 6802.

Sectors who can contact the PPE Portal customer service team to access free PPE

The following sectors should already have access to the PPE Portal:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists
  • children’s care homes and secure homes
  • all special schools and special post-16 institutes
  • community drug and alcohol services
  • residential drug and alcohol services

If you believe you are one of these sectors but have not been invited to sign up to the PPE Portal, please call our customer service team on 0800 876 6802.

The team is available from 8am to 5pm, Monday to Friday, to help resolve your queries.

Read the guidance on what PPE items you can order through the portal and order limits.

Local authority and LRF contact details

Barking and Dagenham

Barnet

Barnsley

Bath and North East Somerset

Email: banes_ppe_store@bathnes.gov.uk

Phone: 07530 263 206

Bedford

Bexley

Email: ppebexley@bexley.gov.uk

Bexley Coronavirus Helpline: 020 3045 5398

Website: coronavirus guidance and support.

Birmingham

Blackburn with Darwen

Blackpool

Email: providersupporthub@blackpool.gov.uk

Phone: 01253 478 444  

Bolton

Bournemouth, Christchurch and Poole

Bracknell Forest

Bradford

Brent

Brighton and Hove

Contact the PPE Portal customer service team on 0800 876 6802 to register for the PPE Portal.

Bristol (City of)

Bromley

Buckinghamshire

Bury

Calderdale

Cambridgeshire County

Camden

Central Bedfordshire

Cheshire East

Email: ricarda.norris@cheshireeast.gov.uk

Phone: 07866 184 154

Cheshire West and Chester

Email: westppe@cheshirewestandchester.gov.uk

Phone: 07912 293 705

Cornwall

County Durham

Coventry

Croydon

Cumbria County

Website: PPE request form.

Darlington

Derby

Services have been locally advertised.

Email for direct payment personal assistant customers or their social worker only: covidcmmt@derby.gov.uk

Derbyshire County Council

Devon

Doncaster

Dorset

Dudley

Ealing

East Riding of Yorkshire Council

East Sussex

Enfield

Essex County

Gateshead

Gloucestershire County

Greenwich

Hackney

Halton

Email: lynn.pennington-ramsden@halton.gov.uk

Phone: 0151 511 8563

Hammersmith and Fulham

Hampshire County

Haringey

Harrow

Hartlepool

Havering

Herefordshire

Email: paul.smith@herefordshire.gov.uk

Phone: 01432 260 654

Hertfordshire

Hillingdon

Hounslow

Isle of Wight

Isles of Scilly

Islington

Kensington and Chelsea

Kent Council

Kingston upon Hull

Kingston upon Thames

Kirklees

Knowsley

Lambeth

Lancashire County

Leeds

Leicester City Council

Leicestershire County Council

Lewisham

Lincolnshire County

Liverpool

London (City of)

Luton

Manchester

Medway Council

Merton

Middlesbrough

Email: pperequests@middlesbrough.gov.uk

Phone: 01642 728 899

Milton Keynes

Email: ppe@milton-keynes.gov.uk

Phone: 07917 473 993

Newcastle upon Tyne

Newham

Norfolk County

North East Lincolnshire Council

Northamptonshire

North Lincolnshire

North Somerset

Email: rob.hepworth@n-somerset.gov.uk

Phone: 01934 427 397

North Tyneside

Northumberland

North Yorkshire

Nottingham City

Nottinghamshire County

Oldham

Email: ppe.request@oldham.gov.uk

Phone: 07970 654 512

Oxfordshire County

Email: urgentppe@oxfordshire.gov.uk

Phone: 07775 824 756 (John Pearce and Andrew Colling) or 07854 683 304 (Matt Rose)

Peterborough

Plymouth

Portsmouth

Reading

Redbridge

Redcar and Cleveland

Richmond upon Thames

Rochdale

Rotherham

Rutland County Council

Salford

Email: lappeorders@manchesterfire.gov.uk

Phone: 0161 793 3585

Sandwell

Email: ppe_asc@sandwell.gov.uk

Phone: 0121 569 4467

Sefton

Email: emergencyppe@sefton.gov.uk

Phone: 0345 140 0845

Sheffield

Shropshire

Slough

Solihull

Email: ppe@solihull.gov.uk (Monday to Friday)

Somerset

South Gloucestershire

Southampton

Southend-on-Sea

South Tyneside

Southwark

St Helens

Staffordshire County

Stockport

Email: ppe19@stockport.gov.uk

Phone: 0161 217 6996

Stockton-on-Tees

Email: incidentmanagement@stockton.gov.uk

Phone: 07825 026546

Stoke-on-Trent

Suffolk County

Sunderland

Surrey County

Email: asc.covid19@surreycc.gov.uk
(Note this is only for those who are eligible to receive a PPE Portal registration link. This is not for general PPE-related queries.)

Sutton

Swindon

Tameside

Telford and Wrekin

Thurrock

Torbay

Tower Hamlets

Trafford

Wakefield

Walsall

Waltham Forest

Wandsworth

Warrington

Email: ppe@warrington.gov.uk

Phone: 01925 442 602

Warwickshire

Email: cv19ppe@warwickshire.gov.uk (monitored Monday to Friday, 9am to 5pm)

Website: apply online for PPE.

West Berkshire

Westminster

West Sussex

Wigan

Email: pmmd@wigan.gov.uk

Phone: 01942 489 703 (business hours) or 01942 404 040 (out of hours)

Wiltshire

Email: postcommissioning@wiltshire.gov.uk

Phone: 01225 718 777

Windsor and Maidenhead

Wirral

Email: grahamknowles@wirral.gov.uk (first email) or fmppe@wirral.gov.uk (second email)

Wokingham

Wolverhampton (City of)

Worcestershire County

York (City of) Council

Published 23 October 2020
Last updated 26 September 2022 + show all updates
  1. Changed the contact details for Brighton and Hove, adding the PPE Portal customer service team phone number (0800 876 6802).

  2. Updated contact details for Nottingham City and Nottinghamshire County.

  3. Updated contact details for Torbay and Stockton-on-Tees.

  4. Removed the phone number in the contact details for Greenwich.

  5. Updated to reflect the customer service team is available from 8am to 5pm, Monday to Friday.

  6. Updated email addresses for Bracknell Forest, Doncaster, Greenwich, Leicester City Council, Leicestershire County Council, North Lincolnshire, Rutland County Council and Wokingham.

  7. Updated email addresses for Barnet, Camden, Haringey, Havering, Islington and Surrey County.

  8. Updated with latest local contact details, and to reflect the fact that sectors currently receiving PPE through their local authority or local resilience forum are now able to order PPE through the PPE Portal and that National Supply Disruption Response has been disbanded.

  9. Updated contact details (email address and phone number) for Wiltshire.

  10. Updated Lincolnshire County's email address.

  11. Updated to reflect that in all London boroughs and the City of London, unpaid carers can apply for PPE through CarePlace.

  12. Updated Wokingham's email address.

  13. Added 'extra-resident unpaid carers' and 'education (and childcare) services' to several local authorities on the list.

  14. Added 'extra-resident unpaid carers' to the following local authorities on the list: East Riding of Yorkshire Council, Kingston upon Hull, North East Lincolnshire Council and St Helens.

  15. Added 'extra-resident unpaid carers' and 'education (and childcare) services' to several local authorities on the list.

  16. Added 'extra-resident unpaid carers' as a sector, and added to several local authorities on the list. Added 'education (and childcare) services' to Brighton and Hove, Southend-on-Sea and Wirral. Updated email addresses for Hampshire County, Isle of Wight, Portsmouth, Southampton and Torbay.

  17. Updated Sandwell email address.

  18. Added education (and childcare) services for Bracknell Forest, Bristol (City of), Gloucestershire County, Leicester, Leicestershire and Rutland, Liverpool, North Lincolnshire, Somerset and Stockton-on-Tees.

  19. Updated contact details for Central Bedfordshire.

  20. Updated contact details for Buckinghamshire and Central Bedfordshire.

  21. Removed details for West Mercia.

  22. Updated contact details for Calderdale.

  23. Updated contact details for Wandsworth.

  24. Updated PPE contact information for Barnsley, Bexley, Buckinghamshire, East Sussex, Harrow, Islington, Salford, Sandwell, Stockton-on-Tees and Wandsworth.

  25. Updated PPE contacts for Barking and Dagenham, Barnet, Bexley, Brent, Camden, City of London, Croydon, Cumbria County, Ealing, Enfield, Hackney, Hammersmith and Fulham, Haringey, Havering, Hertfordshire, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kent Council, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Norfolk County, Redbridge, Redcar and Cleveland, Richmond upon Thames, Shropshire, Southwark, Sutton, Tower Hamlets, Waltham Forest, Westminster, and Windsor and Maidenhead.

  26. Updated contact details for Blackburn with Darwen, Bracknell Forest, Bromley, County Durham, Coventry, Darlington, Derbyshire, Devon, Doncaster, Dudley, Hampshire, Herefordshire, Isle of Wight, Knowsley, Leicester, Leicestershire and Rutland, Lincolnshire, Liverpool, Portsmouth, Rotherham, Manchester, North Somerset, Plymouth, Sefton, Sheffield, Slough, Solihull, Southampton, Southend-on-Sea, South Gloucestershire, St Helens, Staffordshire, Stoke-on-Trent, Telford and Wrekin, Thurrock, Walsall, Warrington, West Berkshire, West Mercia, Windsor and Maidenhead, Wirral, Wokingham and Worcestershire.

  27. First published.