Guidance

Manchester attack, May 2017: support for people affected

Information about the support available for people affected by the attack in Manchester on 22 May 2017.

This guidance was withdrawn on

This guidance has been superseded by Support for Victims of Terror.

This page contains advice on where to seek assistance and information for this incident. It also provides guidance on support services available for victims, witnesses, family members, and all those affected by the attack.

Report anything suspicious to the Anti-Terrorist Hotline on 0800 789 321 or online. In an emergency, call 999.

Advice, assistance and support for victims, witnesses and those affected

Physical injuries

The NHS has a range of facilities available and patients should go to the most appropriate facility for the injury.

Mental health support

If you are worried about your mental health as a result of the attack please see this NHS trauma leaflet NHS trauma leaflet (PDF, 50KB, 2 pages) . It outlines common reactions, simple suggestions for how to cope and ways in which children may be supported.

Many symptoms may be a normal response to a terrible experience and will reduce over time. If your symptoms are severe and you are in distress or they last longer than 4 weeks, please see the information below.

Victim Supportline

Victim Support is currently operating its 24/7 Supportline, offering emotional and practical support for anyone affected by the attack.

The number is 0808 168 9111 and is free to call.

Victims’ Information Service

Victims’ Information Service is a national information line helping victims of crime to get information on local support available across England and Wales.

The information line will also provide immediate emotional and practical assistance when needed, while focusing on directing you to local support as quickly as possible.

The phone number is 0808 168 9293 and it is free to call.

Samaritans

Samaritans offer emotional support and a safe place to talk at any time. The number is 116 123 and is free to call from any phone or you can email jo@samaritans.org.

If you are a foreign national in the UK

Foreign nationals in the UK affected by this incident may wish to contact their foreign embassies in the UK, which may also be able to provide information or assistance.

Further support for victims, witnesses and those affected

There are mental health treatments available through the NHS to help people deal with the effects of very distressing events

Many people do not go on to develop mental health conditions and will recover naturally, however if your symptoms are severe or continue beyond 4 weeks, this may indicate the need for support from a mental health professional.

The information on the NHS Choices website will outline possible symptoms and describe how to seek help. Please visit your GP who will be able to provide advice and refer you on to the appropriate local NHS mental health service for assessment and treatment. Children and young people may also access NHS help by visiting their GP, and schools may be able to provide support or refer them to local services.

If you visit your GP, you may want to take the Manchester incident GP letter (PDF, 169KB, 2 pages) with you.

Regional services

Information on local advice and support, including NHS mental health support, can be found on ManchesterAttackSupport.org.uk. Information can also be found on the Greater Manchester Health and Social Care Partnership website.

If you are under 18, or concerned about someone who is under 18, please look on NHS choices for your local children and young people’s mental health service.

If you are over 18 and you live in England you can also contact your local ‘improving access to psychological therapies’ (IAPT) service to be assessed for NHS psychological treatment. Information on your local IAPT services is available from NHS Choices.

If you live in Northern Ireland and you’re in need of psychological support after witnessing the attack you should make urgent contact with your GP. If you or someone you know appears to be in mental health crisis, you should immediately contact Lifeline on 0808 808 8000. The number is open 24/7 and is free to call. This service is available for people who live in Northern Ireland.

If you are in Scotland, Breathing Space offers free and confidential advice for people experiencing low mood, depression or anxiety, whatever the cause. They can be contacted on 0800 83 85 87, 6pm to 2am Monday to Thursday and 6pm to 6am Friday to Sunday. Calls to Breathing Space are free from landlines and from mobile networks. The Breathing Space website also provides a wide range of useful information and advice about coping with low mood, depression and anxiety.

The Wales Terrorist Attack Support Helpline is dedicated service set up to support anyone in Wales whose lives have been impacted by recent attacks. It provides a confidential listening, emotional support and signposting service. Freephone 0800 107 0900 or text the word ‘help’ to 81066. Trained staff are available 24 hours a day for the foreseeable future. Information is also available on their website.

Additional advice and support for parents and children

Childline is a free, private and confidential service for those under 19 in the UK, helping them deal with any issue which causes distress or concern. Childline provides an online resource that offers information and tips on dealing with any fears children may have in relation to the incident in Manchester.

The NSPCC Helpline (0808 800 5000) provides parents or carers with advice on how to speak to a child about the Manchester incident. This is also the number to dial if you are worried that a child is being radicalised or at risk of radicalisation.

Resources for teachers

The PSHE Association has guidance and resources that provide practical suggestions for ways that teachers can structure questioning, discussion or further learning about events such as the Manchester attack. There are resources available for:

Advice on examinations

Schools and colleges should approach their awarding organisations for specific advice, including on applications for special consideration for those affected by the Manchester attack. Ofqual has issued a statement

Victim Support

Victim Support is a national independent charity that provides emotional and practical support for anyone affected by the attack: You may have been directly involved, witnessed it, or you feel impacted by the event. Support can be offered by phone, face to face or through information online.

The free confidential Supportline is open 24/7 on 0808 168 9111.

For further information go to www.victimsupport.org.uk

Foundation for Peace

The Foundation for Peace Survivors’ Assistance Network provides specialist support for all those in the UK affected by terrorist attacks at home or overseas, including witnesses and family members.

They provide tailored, personalised assistance plans for victims soon after a terrorist incident has occurred, help to address longer term support needs and support a sense of personal safety and well-being.

Victims will also be able to participate in supportive group activity and remembrance events to help them rebuild their lives. More information is available on their website www.survivorsassistancenetwork.org

The phone number is 01925 581240 or email SAN@foundation4peace.org

National Homicide Service

The National Homicide Service provides emotional, practical and specialist support to families bereaved by murder or manslaughter, including where this has occurred as an act of terrorism. This service is provided by Victim Support. You can contact the National Homicide Service directly or be referred by a police family liaison officer, if appropriate.

The phone number is 0808 168 9111 and it is free to call.

Bereavement Support

Cruse Bereavement Care is a national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers support to adults, young people and children when someone dies, whatever the circumstances. They offer face-to-face, telephone, email and website support.

Their free phone helpline is 0808 808 1677 and is open Monday to Friday 9:30am to 5pm (excluding bank holidays), with extended hours to 8pm on Tuesdays, Wednesdays and Thursdays. You can also email them on helpline@cruse.org.uk. More information on all their services is available at www.cruse.org.uk.

Charitable Funds

If you would like information or advice on the charitable funds raised in response to this incident, please visit We Love Manchester Emergency Fund.

Compensation

Anyone who has been directly affected by this incident can find out about applying for compensation through the Criminal Injuries Compensation Authority (CICA) helpline on 0300 003 3601.

A major incident team has been set up to receive applications from victims of the terrorist attack in Manchester. The team will co-ordinate the collection of evidence about the incident to be used in the future decision making process.

You can request support in applying to the scheme through your local police and crime commissioner. Contact details are available from the Victims Information Service on 0808 168 9293.

Published 23 May 2017
Last updated 25 July 2017 + show all updates
  1. Updated open letter to GPs.
  2. Updated page with a GP incident letter and a NHS trauma leaflet.
  3. Advice for teachers published.
  4. Additional sources of advice for parents and children added.
  5. First published.