Guidance

Leicester Prison

Leicester prison is a men’s prison in the centre of Leicester.

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Book and plan your visit to Leicester Prison

Visits at Leicester are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

For advice and support, the Prisoners’ Families Helpline is available on 0808 808 2003.

Keep in touch with someone at Leicester Prison

You may not be able to speak with someone during their first few days. This is because it can take time to approve who they can be in touch with. But usually a PIN phone account is set up on the second day and then the men can submit their contact list.

Phone calls

Residents do not have phones in their rooms and have to use a prison phone. They will always need to call you, rather than you call them.

If you need to contact the prison, telephone: 0116 228 3129.

Residents can phone anyone named on their approved contact list of friends and family. This list is checked by security.

You can also exchange voicemails using the prison voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Leicester Prison using the Email a Prisoner service.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prison number on the envelope, under the address. If you do not know their prison number, contact Leicester.

Write your own name and address on the back of the envelope.

Paper and envelopes can be bought from ‘canteen’ (the prison shop), so residents can write back.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘HM Prison and Probation Service’ and include the resident’s name and prison number on the back.

Gifts and parcels

Gifts are not permitted under any circumstances at Leicester Prison.

You can send residents money instead which they can use to buy items through a catalogue system.

Life at Leicester Prison

Leicester Prison is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Leicester Prison has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

Peer workers are on site to provide help and support to residents going through difficult times. ‘Listeners’ are similar but are selected, trained and supported by the Samaritans. They offer 24/7 confidential support to prisoners in distress and help reduce levels of self-harm.

All safeguarding processes are overseen by Leicester Safeguarding Adults Board.

Faith services

A chaplaincy team serves the staff and residents of all faiths and none, offering help and support to anyone at a time of crisis. The team helps to resettle men released back into the community in the Leicester area.

Arrival and first night

When a resident first arrives at Leicester Prison, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will also be able to have a shower and a hot meal and be given fresh bedding and a tea pack.

Induction

Each person who arrives at Leicester Prison gets an induction that lasts 3 days. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training

Everyone also finds out about the rules, fire safety and how things like calls and visits work.

Accommodation

Around 400 men live at Leicester Prison in shared living accommodation.

Education and work

People Plus provides education in maths, English, ICT and vocational City and Guilds qualifications in tiling, plastering, painting and decorating.

It offers NVQs in food production and cooking, courses in cleaning, as well as customer services and barista training.

It also provides courses on personal development, job seeking and interview techniques.

Leicester Prison has a range of employment which include a contract services workshop, a waste management unit, a laundry, wing cleaners and painters, a catering team and a maintenance team.

There is a well-equipped gym open every day for weights, cardio, fitness, short-course tennis, aerobics and circuit training.

First aid courses are also available.

Release on temporary licence (ROTL)

ROTL is available to men at Leicester Prison, although most will not be eligible for it.

Organisations Leicester Prison works with

Many arts and community partnerships come in to work with the men. Recent activities have been from Leicester University, De Montfort University and the National Space Centre.

Musicians, arts and theatre companies help residents create and develop productions.

Primary and mental health is given by Nottingham Partnership Trust, including local dentists.

Turning Point helps residents with substance misuse both in and out of prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Leicester prison

To speak with a Family Engagement Manager, email kim.sharp@prisonadvice.org.uk

Also PACT specialises in the effects of imprisonment on both residents and their loved ones, helping to build and maintain family ties.

Problems and complaints

If you have a problem contact Leicester Prison.

If you can’t resolve the problem directly, you can make a complaint to HM prison and Probation Service.

HM prison and Probation Service publishes action plans for Leicester Prison in response to independent inspections.

Contact Leicester Prison

Governor: Jim Donaldson

Telephone (24 hour answerphone): 01162 283 000
Fax: 01162 283 001
Find out about call charges

Email: ministry.of.justice.contact.us@notifications.service.gov.uk

Follow Leicester prison on Twitter

Address

HMP Leicester
116 Welford Road
Leicester
LE2 7AJ

See map

Safer custody hotline

Telephone: 0116 228 3129
This is a 24-hour answerphone that is regularly checked.

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Published 18 December 2019
Last updated 12 August 2020 + show all updates
  1. Updated visiting information in line with coronavirus restrictions.

  2. Added confirmation of secure video calls being made available at this prison.

  3. Updated survey link

  4. Prison visits update.

  5. First published.