Guidance

HM Land Registry requisitions

General advice for conveyancers on how to avoid requisitions.

About requisitions

Sometimes, we are unable to complete a registration application because some of the information we need is missing, incomplete or wrongly drawn.

In these cases, we often raise a requisition – a formal request for the applicant to supply the information. If the applicant does not provide this information, we may end up cancelling their application.

Nearly 20% of registration applications require us to raise a requisition, but requisition rates vary widely between individual firms, up to 50% of applications in some cases.

The caseworkers who process the applications apply their judgement and decide whether a requisition is required. We have a thorough policy and guidelines, but land registration can be very complicated and one individual’s judgement may differ from another’s.

This means that sometimes a particular issue may or may not be able to be resolved without a requisition.

As well as the more complicated requisitions, we see many basic errors on applications, for which we always need to raise a requisition. For example, deeds not being executed properly or where names on the Register do not match the names on a transfer of land.

Nearly half of all requisitions could be avoided. Find out about the differences between avoidable and unavoidable requisitions.

In the time it takes to issue and resolve requisitions, we estimate that we could process thousands of registration applications in the course of a year. There is also the cost to you in responding to our requisitions.

If you are a land or property professional, you can work with us to help improve the speed of service you receive.

Follow our advice on this page to reduce the common errors and reduce the number of requisitions you receive. You can also find detailed advice and tips in practice guide 50: requisition and cancellation procedures.

How to avoid HM Land Registry requisitions

Watch a video from our Head of Customer Policy and Handling

The video is 4 minutes 20 seconds long and the text of the video is available on YouTube.

How to avoid HM Land Registry requisitions: Introduction

You can also avoid requisitions by:

Checklists to help you avoid requisitions

Most of the applications we receive are to update or change the register of land that is already registered.

First registrations are often the most complicated registrations and have some of the highest requisition rates.

Variations in names flowchart

Find out what action you need to take if there are variations in names of individuals between deeds, or between those deeds and the register. Use our flowchart to see how to resolve variations in names when lodging an application.

Variation in names flowchart

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Lease extensions

Lease extensions also attract many requisitions.

Most common reasons for requisitions

If you are a land and property professional, watch our videos to help you avoid the most common reasons for requisitions. You may also want to use these as training materials within your firm:

Webinars

Join our free webinars to learn how to prepare and send us quality applications. The one-hour sessions are for HM Land Registry professional customers only.

You can join sessions from your desktop (see join using desktop software) or while you are on the move using your iOS, Android or Windows devices (see GoToWebinar for mobile devices).

To attend the live sessions

You need to:

  1. Select the date and time you want to join a session, by clicking the drop-down option.
  2. Register.
  3. Sign in at least 5 minutes before it starts (or register ahead of time).

During the sessions

You will be able to:

  • ask our experts questions during live webinars, using the on-screen text box
  • get answers to your questions at the end of each session

After the sessions

We will send the recording of the session to anyone who registered, even if they did not attend. If you can’t attend a live webinar you can watch our pre-recorded sessions.

Topics available

We will continue to add new sessions and topics to this page. We currently cover 4 topics, including:

First registration enquiries including copy deeds

In this one-hour session you will learn:

  • how to submit copy deed applications
  • how to complete form FR1
  • about the common problems that occur when first registrations are submitted
  • how to avoid the rejection or cancellation of your applications

Register now

Requisitions and how you can avoid them

In this one-hour session you will learn:

  • what requisitions are and why you get them
  • about our workload
  • the difference between avoidable and unavoidable requisitions
  • how to avoid the top five requisitions
  • where you can find detailed requisition information on GOV.UK

Register now

Lodging quality applications through the portal

In this one-hour session you will learn:

  • how to submit an application through the Document Registration Service
  • the most effective way to reply to a requisition
  • how to use Application Enquiry
  • how to access PDF downloads and notifications

Register now

General plan requirements for registration, including developing estates

In this one-hour session you will learn:

  • about general boundaries and section 60 of the Land Registration Act 2002
  • when the use of a verbal description in a deed is appropriate
  • what the registration requirements are for plans lodged with a deed or application
  • about the additional services we offer to developers (estate boundary approval, estate plan approval, draft deed approval)

Register now

Published 7 October 2016
Last updated 7 November 2018 + show all updates
  1. New webinar information and session links added.
  2. 'Variation in names flowchart' added to help conveyancers lodge applications.
  3. Information and dates about webinars for business customers added.
  4. First published.