Gambling licence decisions: appeal to a tribunal

How to appeal to an independent tribunal if you disagree with a Gambling Commission decision about a personal or operating gambling licence.

What you can appeal against

You can appeal against a decision about your gambling licence if:

  • your licence application is turned down
  • your licence is suspended or revoked
  • you receive a financial penalty or warning
  • there are changes to your licence conditions

You normally have to pay a fee to appeal. This fee will be refunded if you win your case.

The Gambling Commission’s decision will usually be put on hold until after it has been considered by the tribunal. If the decision is supposed to take effect right away, you can ask the tribunal to delay it.

The tribunal

Your case will be dealt with by a tribunal in the General Regulatory Chamber.

The tribunal is independent of the government, and will listen to both sides of the argument before reaching its decision.

Time limits for appealing

You must appeal within 28 days of when the commission sent you the decision letter.

If you miss the time limit, you can ask for more time to appeal. Explain why you’re late, and the tribunal will decide if it can still take your case.

How to appeal

Use the notice of appeal form and guidance leaflet.

Clearly say why you want to appeal against the decision.

Include any supporting documents, like the Gambling Commission’s decision.

Send the form to or:

General Regulatory Chamber
HM Courts and Tribunals Service
PO Box 9300

Telephone: 0300 123 4504

Tribunal staff can give you general guidance on how the process works, but they cannot give you legal advice.

Appeal fees

The fee depends on what you’re appeal is about:

Type of appeal Fee
Casino operating licence £14,000
Bingo operating licence £3,100
General betting operating licence £10,000
Pool betting operating licence £10,000
Betting intermediary operating licence £10,000
Gaming machine general operating licence for a family entertainment centre £1,600
Gaming machine technical operating licence £1,600
Gaming software operating licence £1,600
Lottery operating licence £9,400
Personal management office licence £1,600
Personal operational functional licence £800
Order to void a bet £9,400

You can pay by cheque (payable to ‘HM Courts & Tribunals Service’) or debit or credit card.

Contact the tribunal if you want to pay by debit or credit card.

Help with fees

You may not have to pay some or all of the fee if it will cause you serious financial difficulty.

Give details of your income or company turnover using one of the forms below:

What happens next

The tribunal will write to you about the next steps.

Find out more about General Regulatory Chamber hearings and decisions.

Legislation and rules

You can find the right to appeal to the tribunal in part 7 of the Gambling Act 2005.

For more detailed rules on how your case will be handled, read the General Regulatory Chamber procedure rules.