Guidance

Featherstone Prison

Featherstone is a men’s prison in the village of Featherstone, near Wolverhampton.

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Book and plan your visit to Featherstone

Prison social visits are temporarily suspended at Featherstone following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Featherstone

There are several ways you can keep in touch with a resident during their time at Featherstone.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents have phones in their rooms but these can only make outgoing calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Featherstone using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Featherstone.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Featherstone.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

You can only send items to people in Featherstone in exceptional circumstances. Residents can apply to the governor for permission.

All parcels will be opened and checked by officers.

Life at Featherstone

Featherstone is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Featherstone has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership Board.

Featherstone also trains residents to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a resident first arrives at Featherstone, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive. All rooms in the first night centre have phones that can be used at any time.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

They will be checked on regularly throughout their first 24 hours at Featherstone to make sure they are supported through their induction.

Induction

Each person who arrives at Featherstone gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

All new residents will be given a key worker who will come and get to know them.

Accommodation

Around 690 men live at Featherstone across 7 house units. There is a mixture of single and shared rooms.

Facilities include a gym and library.

Education and work

Education at Featherstone is provided by Novus. They run a number of academic courses including Entry Level, Level 1 and Level 2 Maths and English and ITQ.

They also run vocational courses including:

  • hospitality
  • horticulture
  • painting and decorating
  • carpentry
  • brick laying
  • cleaning
  • barbering

Residents can also complete higher level qualifications through the Open University.

There are a wide range of activities and interventions available for residents to develop their skills and progress through their sentence.

Featherstone also runs specialist qualifications in RMF rail track, motor vehicle and tyre fitting.

Residents can also work in a wide range of workshops, including industries, construction, textiles and a print shop.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Featherstone

Families can get help and advice from the family engagement team at the visitors centre.

Problems and complaints

If you have a problem contact Featherstone. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Featherstone in response to independent inspections.

Contact Featherstone

Governor: Laura Whitehurst

Telephone (24 hours): 01902 703 000
Fax: 01902 703 001
Find out about call charges

Address

HMP Featherstone
New Road
Featherstone
Wolverhampton
WV10 7PU

See map

Safer custody hotline

If you are concerned about the safety or wellbeing of a man in Featherstone, contact the safer custody team.

Email: safercustody.featherstone@justice.gov.uk
Safer custody hotline: 01902 703081

In an emergency, contact the main switchboard.

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Published 19 May 2020
Last updated 21 December 2020 + show all updates
  1. Updated visit info

  2. Updated visiting information in line with new local restriction tiers.

  3. Updated visiting information in line with new local restriction tiers.

  4. Updated visiting information in line with coronavirus restrictions.

  5. Updated visiting information in line with coronavirus restrictions.

  6. First published.