Digital Marketplace buyers' guide
- Government Digital Service
- Part of:
- Digital Marketplace buyers and suppliers information and Central government efficiency
- First published:
- 1 May 2015
How to use the Digital Marketplace to find cloud technology and specialist services for digital projects.
Digital Marketplace overview
The Digital Marketplace helps you find cloud technology and specialist services for digital projects.
It uses 3 frameworks (agreements between government and suppliers).
You can find:
cloud services (eg web hosting or IT health checks) through the G-Cloud framework
digital outcomes, digital specialists and user research services through the Digital Outcomes and Specialists framework
physical datacentre space for services that can’t be migrated to the cloud through the Crown Hosting Data Centres framework
Buying services through frameworks means you can save on the time and cost of entering into individual procurement contracts.
All public sector organisations, including agencies and arm’s length bodies, can use the Digital Marketplace. Check the list of approved organisations to see if you’re eligible.
Digital Marketplace services
There are over 21,000 cloud-based services on the Digital Marketplace, split into 4 categories:
- Infrastructure as a Service (IaaS), eg content delivery networks or hosting
- Platform as a Service (PaaS), eg platforms that provide a basis for building other services and applications
- Software as a Service (SaaS), eg accounting tools or customer service management software
- Specialist Cloud Services (SCS), eg IT health checks or data migrations
Digital specialist services
More than 1,000 suppliers provide digital specialist services, including:
- digital outcomes, eg a booking system or an accessibility audit
- digital specialists, eg product managers or developers
- user research studios
- user research participants
Datacentre hosting services
One supplier provides datacentre hosting to government. It offers:
- mission-critical datacentres for legacy systems
- a flexible, pay-for-what-you-use model
- secure facilities
- power uptime availability that exceeds Tier III+
- leading environmental performance
The government’s Cloud First policy means you need to consider a cloud solution before you can choose datacentre hosting from the Crown Hosting Data Centres framework. You’ll also have to explain why moving to the cloud is not right for your project as part of the digital and IT spend control process.
Preparing your requirements
Working with both procurement and technical professionals can help you decide on the high-level requirements and how long your project will take.
You should consider:
- the funds you have available to buy the service
- the technical and procurement requirements of the project
- the selection criteria on which your choice will be based
Identify what the ‘must-have’ requirements are and what the ‘wants’ are through an outcome-based request for proposal (RFP). Refer to the government’s Service Design Manual to help you describe your needs.
GDS holds the government’s digital and IT spend control. This means that all funding requests for new or redesigned digital services need formal approval by GDS before they can go ahead. You’ll also need to have approval from within your organisation.
You must make your decision-making process auditable when you buy services on the Digital Marketplace.
Buying Digital Marketplace services
The buying process is different depending on whether you’re buying cloud-based services from the G-Cloud framework, digital specialist services from the Digital Outcomes and Specialists framework or physical datacentre space from the Crown Hosting Data Centres framework.
Read the G-Cloud buyers’ guide to learn more about finding cloud technology and support.
Read the Digital Outcomes and Specialists buyers’ guide to learn more about finding specialists to work on digital projects.
Read the Crown Hosting Data Centres framework guide to learn more about finding datacentre space for services that can’t be migrated to the cloud.
If you have any questions about the Digital Marketplace or the buying process, email firstname.lastname@example.org.
Published: 1 May 2015
Related guides: Terms and conditions of Digital Marketplace frameworks The G-Cloud framework on the Digital Marketplace How to answer supplier questions about your Digital Outcomes and Specialists requirements