Guidance

Coronavirus (COVID-19): temporary measures to support customers

How we are delivering our services during the coronavirus outbreak.

We are operating as close to normal as possible during the coronavirus (COVID-19) outbreak.

Impact on our services

Services that allow property transactions to continue are operating as normal. This includes information services and guaranteed queries such as searches of the index map, official copies and official searches.

Before lockdown, some registration applications were taking longer than our service standards. We are working to reduce the impact to these delays and will keep you up to date on our progress.

The delays are affecting:

  • register create applications (applications that require new entries to be created in the Land Register such as a first registration, new lease or transfer of part)
  • register update applications (applications to update the register of a title that is already registered including a transfer or new mortgage)

If you feel an application is urgent because it is holding up a subsequent transaction, you can request an expedite.

Contacting HM Land Registry

Use our online channels to help us prioritise your queries and deal with them more quickly.

Business e-service customers can:

Solicitors and conveyancers can use our practice guides or send us a message using our contact form.

Citizen customers (non-legal professionals) can access our step by step guides that answer many of the most common questions.

Reduced telephone service

Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday and 1:30pm to 3:30pm). Please only call us if your enquiry is urgent.

Face-to-face appointments

We have temporarily suspended face-to-face appointments. See Identity verification for information on how to get your identity verified for land registration purposes.

New coronavirus practice guide

Our new Practice guide 80: useful information for conveyancers provides information about changes we’ve made to our practice to facilitate conveyancing and registration before and during the coronavirus outbreak.

It includes information on:

Identity verification

We have introduced temporary changes to make it easier to verify your identity for land registration purposes. See Practice guide 67A: temporary changes to HM Land Registry’s evidence of identity requirements for more information.

Land Charges applications

We have changed our practice to allow most Land Charges applications to be made by email, through attaching PDF copies of application forms and any supporting evidence. You must have a variable Direct Debit account to be able to do this. A new paragraph 6.1.3 has been added to practice guide 63. The change does not extend to those applications that can already be made through the portal or Business Gateway.

Email alerts

Sign up to receive our Landnet newsletter to get the latest updates from Simon Hayes, Chief Executive and Chief Land Registrar.

Read Simon Hayes’ previous emails.

Published 14 May 2020
Last updated 22 September 2020 + show all updates
  1. Added a link to the new Practice guide 80: useful information for conveyancers.

  2. We've updated the 'Accessing PDF downloads' section to include View My Applications. The service allows you to check the status of your applications and download all relevant documentation.

  3. Transfers of ownership of property, leases, mortgages and other property dealings can be signed and witnessed electronically. We've added a link to 'practice guide 8: execution of deeds' for more information.

  4. We've updated our phone service opening hours (8am to 12 midday and 1:30pm to 3:30pm).

  5. We added information on 'Powers of attorney certified by legal executives', 'Electronically signed deeds', how to 'Lodge an application on behalf of another company' and 'Protecting interest by way of notice'.

  6. Added a link to sign up for email alerts from Simon Hayes, Chief Executive and Chief Land Registrar.

  7. Updated 'How conveyancers can request an application to be expedited' and added a new section titled: 'Cancellation dates on expedited applications'.

  8. Conveyancers must provide evidence to show why an application is urgent when requesting an expedite.

  9. Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday).

  10. First published.