How we are delivering our services during the coronavirus outbreak.
Our priority is to ensure property transactions can continue to progress in line with the most recent public health guidance.
Request an application to be expedited
You can ask HM Land Registry to process your application urgently. The expedite (fast-track) process is available for applications where a delay would cause significant issues.
Impact on our services
Register queries, such as official search and official copy applications, are operating as usual with many results available instantly. It takes 1 to 2 days if an application needs to be manually handled. Searches of the index map can take 2 to 3 days.
Updates to the register
Over half of the applications to update the register, such as changing a name or removing a mortgage, take 3 weeks to complete, with most completed in 5 weeks. We know that a minority of applications are taking up to 6 weeks to complete.
If you’ve received a request for information (requisition) it will take considerably longer to process, with most completed after 7 weeks and in some instances up to 4 months.
Complex changes and new entries
Over half of complex applications, such as first registrations, creating a new lease or transferring part of a property (transfer of part), are completed in around 6 months. Most are completed in around 9 months but some might take a few weeks longer.
Contact HM Land Registry
Business e-services customers can:
- send new information about an application to the caseworker who’s processing it through the portal’s Reply to Requisition function
- use our online Application Enquiry tracker to check the progress of an application
Our phone service is open Monday to Friday (excluding Bank Holidays), 8am to 5pm. We have fewer advisers available due to the ongoing coronavirus (COVID-19) measures. Our service is usually quietest between 8am and 9am.
We have temporarily suspended face-to-face appointments. See Identity verification for information on how to get your identity verified for land registration purposes.
New coronavirus practice guide for conveyancers
Our new Practice guide 80: useful information for conveyancers provides information about changes we’ve made to our practice to facilitate conveyancing and registration before and during the coronavirus outbreak.
It includes information on:
- signing deeds and documents
- lodging an application on behalf of another firm
- protecting interest by way of notice
- powers of attorney certified by legal executives
- our cancellation policy
- how to expedite an application if it is holding up a subsequent transaction
- extensions for notices
- how to access PDF downloads
We have introduced temporary changes to make it easier to verify your identity for land registration purposes. See Practice guide 67A: temporary changes to HM Land Registry’s evidence of identity requirements for more information.
Land Charges applications
We have changed our practice to allow most Land Charges applications to be made by email, through attaching PDF copies of application forms and any supporting evidence. You must have a variable Direct Debit account to be able to do this. A new paragraph 6.1.3 has been added to practice guide 63. The change does not extend to those applications that can already be made through the portal or Business Gateway.
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