How we are delivering our services during the coronavirus outbreak.
We are operating as close to normal as possible during the coronavirus (COVID-19) outbreak.
Impact on our services
Services that allow property transactions to continue are operating as normal. This includes information services and guaranteed queries such as searches of the index map, official copies and official searches.
Before lockdown, some registration applications were taking longer than our service standards. We are working to reduce the impact to these delays and will keep you up to date on our progress.
The delays are affecting:
- register create applications (applications that require new entries to be created in the Land Register such as a first registration, new lease or transfer of part)
- register update applications (applications to update the register of a title that is already registered including a transfer or new mortgage)
If you feel an application is urgent because it is holding up a subsequent transaction, you can request an expedite.
Contacting HM Land Registry
Use our online channels to help us prioritise your queries and deal with them more quickly.
Business e-service customers can:
- send new information about an application to the caseworker who’s processing it through the portal’s Reply to Requisition function
- use our online Application Enquiry tracker to check the progress of an application
Citizen customers (non-legal professionals) can access our step by step guides that answer many of the most common questions.
Reduced telephone service
Our phone service is operating at a reduced level and with restricted opening hours (8am to 12 midday and 1:30pm to 3:30pm). Please only call us if your enquiry is urgent.
We have temporarily suspended face-to-face appointments. See Identity verification for information on how to get your identity verified for land registration purposes.
New coronavirus practice guide
Our new Practice guide 80: useful information for conveyancers provides information about changes we’ve made to our practice to facilitate conveyancing and registration before and during the coronavirus outbreak.
It includes information on:
- signing deeds and documents
- lodging an application on behalf of another firm
- protecting interest by way of notice
- powers of attorney certified by legal executives
- our cancellation policy
- how to expedite an application
- extensions for notices
- how to access PDF downloads
We have introduced temporary changes to make it easier to verify your identity for land registration purposes. See Practice guide 67A: temporary changes to HM Land Registry’s evidence of identity requirements for more information.
Land Charges applications
We have changed our practice to allow most Land Charges applications to be made by email, through attaching PDF copies of application forms and any supporting evidence. You must have a variable Direct Debit account to be able to do this. A new paragraph 6.1.3 has been added to practice guide 63. The change does not extend to those applications that can already be made through the portal or Business Gateway.
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